Back when they were still Agilent, I bought a loaded E4404b Spectrum analyzer Around $50 US. No problem. A few years later I needed to replace
the Dallas battery/memory chip. I ordered one from their website. Thinking 'no problem' since it took my credit card. Nope, a week later I get an email
saying they won't sell to me unless my email domain matches a company name with the same domain. No gmail. After a couple of back and forths, I
ordered it from Digikey (less money even). Still they send me a few emails each week trying to sell me new equipment. Go figure.
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Russ
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