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We're currently on the basic, free account and considering upgrading. Our main group has about 300 members. We have 7 subgroups which have 5 to 225 members in each subgroup. These subgroup members are all in the main group of 300. If we upgrade to premium will the cost be based on just the main group members? Or on the members in the main group and all the subgroups even if there are many duplicate names? Thanks in advance for any help you can give!

I seem to remember seeing once that Groups has a facility to do a survey, but can’t find anything about it in the Owner Manual. Does the facility exist and, if so, how does one use it?

Hi, When accessing the Activity Log, is the “Created Date” the date the current activity was initiated or the date that account was created? Thanks, Ken S “You do what you can for as long as you can, and when you finally can’t, you do the next best thing. You back up but you don’t give up.” ―Chuck Yeager

Hi, We're an all volunteer dog rescue organization currently using the free groups.io. We've been using it awhile and seem to have a legacy account which gives us more features than the current basic account. However, we keep running out of room in 1 particular subgroup and then have to do a lot of shuffling in order to add more files to keep up with the growing number of dogs we take in. Other than pricing, is there anything we should be concerned about? If at some point we can't continue to afford the fees, will we be able to easily downgrade to basic again? And if so would it be the current basic or to the legacy account we currently have? I haven't been able to find anywhere to ask these questions of a groups.io employee, but if you have an email or number that would be very helpful.

I don't see a "pay" button on the billing page. Does groups.io just automatically charge the card you have on file? Thanks.

Hello, I'm relatively new to groups.io but and I'm already owner of 2 different sites, and a member of 4 other sites. I recently started growing one of the new sites, and saw that my email address associated with it was not what I wanted to be so I instituted a change, which merged the sites and now all the groups I belong to or manage all reflect the same email address for me. I would like to have 2 distinctly different email addresses for me associated with the 2 sites I am the owner of. Is this possible, and if so how would I implement that? Thanks! Mark

Work begins on Groups.io in 2014 When: Monday, January 6, 2025 View Event Description: Mark Fletcher posted in Twitter that this date as the anniversary of his starting work on Groups.io: “I started work on @groupsio 5 years ago today (launched in Sept 2014). Two truths and a lie: 9,485 commits, ~180k lines of #golang, 0 bugs.” — 1:54 PM - 6 Jan 2019 On the scale of other software projects, even his lie seems close enough to the truth.

Hi all Several times I have been asked to change a members name. I don’t know how to do this any more Use to be that I could just enter on the name, hear “edit” and I would be able to do this. Now I don’t hear the “edit” option to do this So can someone instruct me on how to change members name? Or if it could be the way it was before any changes, if any? Sorry. Use to be simple to do not it’s a bit challenging for some of us who are not as “savvy”/ Thanks Sugar

Hello friends Just a note Daisy’s issue with her display name has been resolved. Thank you all so much for hearing me out and working with me. Grateful Sugar Lopez

How does a member un-bounce themselves?

Hello When trying to add some email addresses with Direct Add, we got a few errors including some email addresses flagged as "inactive user" I've done a search for this term in the Group Owners Manual but got zero hits. So I'm at a complete loss as to what this indicates exactly. Can anyone fill me in please? Thanks

Where in the owners’ manual can I find instructions on how to change my email address? I am the owner of a group I started in November 2019. I only want to change my email address, not my status as owner, not my username, not my “joined” date and status, . . . just my email address. Is this possible? And, once I’ve completed that, I want my email in the GroupManagersForum to also move over to this new email address. Advice? Randy

Hello, folks. I'm hoping someone can point me to information on replacing a deceased group owner with one or more owners/moderators. We unexpectedly lost our group owner recently, and I can't find anything on the IO groups material for how to add an owner when the original owner has died. Thanks. V Link Quann4Dogs member since its inception.

Hello I have a question from our programmer about GroupsIO. He has configured GroupsIO to send him individual messages with an #Escalate tag that we have created but... "I still get no email notifications for messages marked with the #Escalate hashtag. I guess groups.io is not configured internally to send such notifications if I configure my account to send daily digests instead of individual messages. If you can ask the support why that is, it would be greatly appreciated" Can anyway answer his question please? Thanks and a Happy New Year to you all Dave Neve (SafeTex)

I'm owner/admin of a free legacy group that I started a few years ago. I recently started experiencing a strange problem when trying to manage the group using my iPad. When I log in, my group shows me as an ordinary member & there is no Admin area shown (yes, I am logged in with the correct username & password). I have the same problem in both Firefox or Safari. Clearing the history in either browser and logging out and back in does not correct the problem. When I first ran into this, I noticed the option on my group's home page asking me if I "Wanted to Join". I clicked on that and then it indicated that I was a member. At that point I received a new member welcome message. I also received a message on my phone (as Admin) showing my username as a "new subscriber" that had just joined my own group! While logged in on my PC or Android phone, everything looks normal as a group owner. I have access to the usual Admin functions, but my username now shows up under "Members" as a "New Member Moderated". I'm afraid to delete this, or even log out on my phone or PC, as I'm concerned that I might become locked out of my group as owner/admin. Does anyone know what's going on ????