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Hello,

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I just changed the email on my account.? During this process it stated that the accounts would be merged.? I now have lost all my groups that I subscribe to except for one and the Groups I started under the old email.? How can I recover my subscritptions and owenrship of groups?

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Thank You,

Burt Wizeman

On Mon, Dec 16, 2024 at 01:13 PM, Burton Wizeman wrote:

During this process it stated that the accounts would be merged.

There are known problems when you merge accounts.? If you had actually changed your email address, things would have been fine.? The only thing you can do now is contact [email protected] to see if they'll help.? Be sure to include all the details you can.

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Duane

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On Mon, Dec 16, 2024 at 07:13 PM, Burton Wizeman wrote:

I just changed the email on my account.? During this process it stated that the accounts would be merged.?

The merge process documentation also states that you have to respond to the email confirmation that was sent to the new account. Did you do that?

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Regards

Andy

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On Mon, Dec 16, 2024 at 02:13 PM, Burton Wizeman wrote:

I now have lost all my groups that I subscribe to except for one and the Groups I started under the old email.? How can I recover my subscritptions and owenrship of groups?

Burt -- Losing ownerships that were previously held under the now-abandoned email address is a known bug that .?As far as I know, it was never repaired ...only an "Important" comment placed in the docs.

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Your subscriptions should have transferred to the new address, though. Are you sure you're logged in? Did you complete the process, as Andy said?

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If the subscriptions were really lost, you should be able to re-subscribe to the same groups under the new address. Then have your co-owner make you an owner again (change the "Role" field in your subscription record). Generally speaking, I recommend doing this anyway, instead of using the "merge" or "change email" functions.

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If you didn't assign a co-owner to these groups beforehand (always a mistake), you will have to send an email to [email protected] explaining that this event left these groups ownerless and ask Mark Fletcher promote you back to owner.

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Hope this helps,

Bruce