On Thu, Jan 2, 2025 at 09:24 AM, Randy Spydell wrote:

Where in the owners’ manual can I find instructions on how to change my email address?

Andy gave you a link to the instructions.

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If during the process, you get a notice that the destination address already has a groups.io account and asks you if you want to merge them, don't do it. Delete the destination account first and start over.

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If you proceed with the merge, you'll lose all that account history that you're trying to retain.?

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Regards,

Bruce

Yes, thanks for your response. We're working on it.?

On Thu, Jan 2, 2025 at 02:24 PM, Randy Spydell wrote:

Where in the owners’ manual can I find instructions on how to change my email address?

Actions that any member can do, such as changing your email address, are in the Member's Manual.? Actions that are restricted to Owners/Mods are in the Owner's Manual.

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Regards

Andy

On 2 Jan 2025, at 03:27, Frances via <frances@...> wrote:

On Wed, Jan 1, 2025 at 10:22 PM, linkvi2014 wrote:

Thanks for your response. Someone just informed me that he has inherited the ownership.?

Please let him know that suggests adding at least one other owner.?

See the intro here - /helpcenter/gettingstarted?single=true

"Designate multiple owners and moderators using ’s full permissions system."

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Mark Fletcher () has recently started a discussion about how to deal with absent owners.

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Yes! Having at least 2 owners avoids all sorts of problems, and if it’s a larger group with lots of messages, having a few moderators helps too.

Otto

On Wed, Jan 1, 2025 at 10:22 PM, linkvi2014 wrote:

Thanks for your response. Someone just informed me that he has inherited the ownership.?

Please let him know that Groups.io suggests adding at least one other owner.?

See the intro here - /helpcenter/gettingstarted?single=true

"Designate multiple owners and moderators using Groups.io’s full permissions system."

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Mark Fletcher (Groups.io) has recently started a discussion about how to deal with absent owners.

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Frances

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On 1 Jan 2025, at 21:21, Duane via <txpigeon@...> wrote:

On Wed, Jan 1, 2025 at 02:59 PM, linkvi2014 wrote:

I can't find anything on the IO groups material for how to add an owner when the original owner has died

The first hurdle is to know whether the original owner wanted the group to continue.? As strange as it may seem to some people, that is often their intent when they don't have co-owners.

It depends on the sort of group, but I would send a message asking if anyone’s interested in starting a new group and take it from there.

Otto

On Wed, Jan 1, 2025 at 02:59 PM, linkvi2014 wrote:

I can't find anything on the IO groups material for how to add an owner when the original owner has died

The first hurdle is to know whether the original owner wanted the group to continue.? As strange as it may seem to some people, that is often their intent when they don't have co-owners.

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Duane

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On Wed, Jan 1, 2025 at 03:59 PM, linkvi2014 wrote:

We unexpectedly lost our group owner recently, and I can't find anything on the IO groups material for how to add an owner when the original owner has died.

If there is no other owner, you can start with talking to the family of the deceased dead owner to see if they have access to his passwords and account. The family could name a long time active member as an owner. Easy to do. You can find the instructions in Help for them.?

Once there is a new owner, make sure that at least one spare owner is created.

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Here's what the FAQ in Help says:

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Frances

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Hello, folks. I'm hoping someone can point me to information on replacing a deceased group owner with one or more owners/moderators. We unexpectedly lost our group owner recently, and I can't find anything on the IO groups material for how to add an owner when the original owner has died. Thanks.

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V Link

Quann4Dogs member since its inception.

On Wed, Jan 1, 2025 at 10:32 AM, Malcolm Austen wrote:

I've never used the app so can't say whether that offers a better solution.

Just to be clear, you can get the notifications through a browser when enabled and don't need the app.

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Duane

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I've never used the app so can't say whether that offers a better solution.

best, Malcolm.

On Wed, Jan 1, 2025 at 09:57 AM, SafeTex wrote:

I guess is not configured internally to send such notifications if I configure my account to send daily digests instead of individual messages.

That should be correct.? There may be an alternative that he could use.? See bullet 4, Receiving web/app notifications for specific topics, on the Hashtags Uses page.

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Duane

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Hello

I have a question from our programmer about GroupsIO. He has configured GroupsIO to send him individual messages with an #Escalate tag that we have created but...

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"I still get no email notifications for messages marked with the #Escalate hashtag. I guess is not configured internally to send such notifications if I configure my account to send daily digests instead of individual messages. If you can ask the support why that is, it would be greatly appreciated"

Can anyway answer his question please?

Thanks and a Happy New Year to you all

Dave Neve (SafeTex)

GREAT

Gotta love it when a solution becomes that simple!!

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On Wed, Dec 25, 2024 at 06:20 AM, Dallas N4DDM wrote:

I'd suggest bumping the "New Member" to "Owner"...? ?Then do a listing of Members and select Moderators to see who all are Moderators and Owners...? Again carefully examine the email addresses for differences...

Following your suggestion solved the mystery!?

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I didn't notice that the first letter of one of the two usernames was capitalized. This led me to look closer at both email addresses and sure enough, one was slightly different. The issue was being compounded by my iPad's tendency to auto-sign in with the wrong ID. I'm using it with the which is excellent, but sometimes it will auto-fill a saved login incorrectly when it is similar enough to another saved one.

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Thanks for your assistance, everyone.

I wish you the best for the coming year :)

Retrofial

this really seems like some user error and there’s two users.?

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when you logged in on the pad and it first happened, were the email address and pw auto-filled or did you manually enter them? ?possibly there are two email addresses - the incorrect account being one character typo off of the other?

Verify the email addresses used on all devices when signed in. ?Send a message from the user profile page on all devices.?

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when signed in on a “good” device, make some inconsequential change to your owner account and save it. It’s somevsnafu perhaps that will reset things and the ipad sign in will get to the correct account - MAKE SURE you log out and loge back in with the correct credentials.?

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While logged in on my PC or Android phone, everything looks normal as a group owner. I have access to the usual Admin functions, but my username now shows up under "Members" as a "New Member Moderated". I'm afraid to delete this, or even log out on my phone or PC, as I'm concerned that I might become locked out of my group as owner/admin.

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You likely logged in as a new member with a different email address on your iPad and that is the one you are seeing under “Members” list. Your original membership, the one as owner, is still there in the “Members” list (keep scrolling) and that’s the one your phone and PC sign you in. At the last software update, my iPad erased my saved sign-in IDs and I had to sign-in again to Groups.io. When in your group on your iPad, click on your name at the top right and check which email address you’re signed in with. You’ll likely see that it is not the one you used originally. Log out and sign in with the original email address and password. If you don’t remember what email address you’re signed in as an owner, go check on your PC or phone.

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?I have created a member only account for the group I own/moderate because I find it useful to see what the members see and don’t see. When I come back later to groups.io, my iPad signs me in with the last email account I used so I have to log out and sign in again with the correct one.

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Jeannette B.

Retrodial,

Make 100% sure you are using the SAME login name/email address for both devices/browsers...? I have a co-owner of one of my groups that ran into this and he had somehow used a slightly different login...? One where he was a full Owner and one was a basic User...? His logins were the same except one was @yahoo.com and the other was @ymail.com...? At first glance, we didn't see the difference until we searched members by name...? When we did that we noticed he did have two logins...

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If that doesn't find the problem, I'd suggest bumping the "New Member" to "Owner"...? ?Then do a listing of Members and select Moderators to see who all are Moderators and Owners...? Again carefully examine the email addresses for differences...

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Happy Holidays and I hope this helps...

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73 Dallas N4DDM (Ham Radio lingo for Best Wishes)

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