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member got deleted

 

a member got deleted because it went into her spam. This is not good if this happens. These are older women and not sure they will be able to deal with this.

I really wanted iogroups to work for my group. Not sure it is right for us. Now not sure this member will rejoin.
Missing messages

 

Several of my group members are telling me that they are not getting all of the messages.? They are receiving their messages downloaded to their computers and may see the last one in a whole thread, but not the original one or any subsequent ones.? Is anyone else having this problem or is there something they need to check on their settings?? It just started happening in the last day or two.? Before that they were getting all the messages.?

thanks,
Ann
Re: font and font sizes

 

Shal thanks. I forgot how I can increase the font when I read it. I will try that. One issue solved.

Thanks

Anita
Pinned posts

Nancy in Renton
 

I wish... the pin (or the subject) were a different color so the fact they are pinned posts were more obvious (to new members).

Nancy
Re: Problem with Incredimail formatting (was: html)

 

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Frances and Tony I have tried that and it does not work.
?
Thanks for your help. I wish the owners here would help me.
?
Anita

Re: Problem with Incredimail formatting (was: html)

 

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Support may take more then a day :-)

On 1/16/2018 9:30 AM, atinalee@... via Groups.Io wrote:

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita

Re: European Date Format & 24hr Clock #calendar

 

Although I understand the concern expressed, our group would be very much opposed to changing the date format unless it were optional at either the group or individual level (or both). ?We are a US-based group of artists and such a change (if imposed unilaterally) would be very confusing for our members.?

Jean
Re: traditional setting

 

Anita,

How do I set my mail coming in to traditional.
There is no such setting in Groups.io.

The closest thing to that is to choose between "Full Featured" and "Plain" in the digest, but there's no equivalent for individual messages.

Shal
Re: anybody not getting cc'd back on their messages to support?

 

J,

Toby, that's very odd. I went to that link and there's a place to
"sign in to groups.io" (not "sign into zendesk") - it looks like it's
asking for my groups.io account.
No, I think the confusion there is that it is asking you to sign in to the groups.io support area (at zendesk). A little bit as if on Y! or Groups.io you were being asked to sign in to a group name rather than the service as a whole.

I don't use Zendesk, so I don't know their setup. Possibly you need a separate sign-in for each support area?

Shal
Re: font and font sizes

 

Anita,

Getting email from my members and the font and font sizes are coming
very small. Is there a way to set a default here?
No.

If the messages are sent as plain text then the font size is controlled by your email viewer.

If the messages are sent with formatting (HTML) then the font size is controlled by the sender. Unless you use the group setting for "Plain Text Only" - that will strip the sender's formatting.

In either case, if you are looking at the messages through a web browser you likely can use its "zoom" tool to change the size of all text on the page. The controls for this vary by browser, but I think most use Ctrl plus the keypad + - and 0 keys as shortcuts.

Shal
Re: Problem with Incredimail formatting (was: html)

 

¿ªÔÆÌåÓý

Hallo Anita,

To set the default Message Formatting for your Group.
Click on Admin
Click on Settings will take you to the Settings screen
Scroll down (about half way) to? a heading Message Formatting
Scroll a bit further down and choose from :
  • Force HTML Emails
  • Normalize HTML Emails
  • Plain Text Only?
?
My start would be to choose the middle one by clicking in the box.

OK,
Tony


On 16 Jan 2018 at 6:30, atinalee@... via Groups wrote about :
Subject : [GMF] help please

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita

??
#transfer #transfer

Nancy in Renton
 

Thank you for your help before and during our transfer.

Nancy, CampOn
Re: anybody not getting cc'd back on their messages to support?

J_Catlady
 

Yes, it's there. Thanks. I had no idea that any of this existed. And the UI really needs fixing....the "log into " and saying I'm "new to " when I've been a member of and am already logged in, etc.

Also, the bug I recently sent to support is not showing up, as I suspected. I'll email Mark again.

Thanks much!

On Mon, Jan 15, 2018 at 8:43 AM, Toby Kraft <toby@...> wrote:
Just a note that you can login to zendesk to see your requests ->?

I forget exactly how I setup my zendesk account but I think you just create it with the same email used on .
Toby


Re: Problem with Incredimail formatting (was: html)

 

I am no expert and don¡¯t understand your issue. BUT have you looked at settings for your group?
there is a section for HTML.?

Frances

E1E02202_F6C6_4A1A_AAE5_DF7BCD8A90D6.png

Re: #transfer #transfer

Nancy in Renton
 

Thanks, it¡¯s many steps on my iPad with one finger or king it,

Nancy
?

On Jan 16, 2018, at 12:13 AM, Barbara Jones <northbaj@...> wrote:

No, if they are a member of both Camp2 and join CampOn, does not list them twice. I asked that one. If they are a member of the old group, by all means we want them.
?
I just approved 3 of the 4 you gave me, Nancy. All were in Camp. Keep sending them to me, it is a fast check with two hands on a computer. I'll email that other one and see what their interest is.
?
Barb
?

[excess quote trimmed by moderator]
Re: anybody not getting cc'd back on their messages to support?

 

The pull down menu under your name should have My Activities option which takes you to a page of requests.
On mobile, there's a big button that says "My requests"
Mark ought to have a help topic on viewing your support tickets.
Problem with Incredimail formatting (was: html)

 

I wrote several letters yesterday and how I am having problems with my group. Mainly the html is coming out distorted and is there a way to go to traditional mail or can you fix this.

If not I can't stay at iogroups for now until this is fixed. I am not impressed with your support as many of my letters here and also to Mark are unanswered.

Please help dont want to have another day with this html issue.

Anita
Re: #transfer #transfer

 

No, if they are a member of both Camp2 and join CampOn, groups.io does not list them twice. I asked that one. If they are a member of the old group, by all means we want them.

I just approved 3 of the 4 you gave me, Nancy. All were in Camp. Keep sending them to me, it is a fast check with two hands on a computer. I'll email that other one and see what their interest is.

Barb


From: Nancy in Renton <sday13@...>
To: [email protected]
Sent: Tuesday, January 16, 2018 12:00 AM
Subject: [GMF] #transfer

Now that we¡¯ve announced we are moving, and I have started the transferring process this morning.

I keep getting requests to join the new group from members of the old group. If I accept them will it mess something up? ?

Nancy


#transfer #transfer

Nancy in Renton
 

Now that we¡¯ve announced we are moving, and I have started the transferring process this morning.

I keep getting requests to join the new group from members of the old group. If I accept them will it mess something up? ?

Nancy
traditional setting

 

How do I set my mail coming in to traditional. I think that could be the problem with the html stationary.

Please let me know how to do this.?

Thanks

Anita
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