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Re: Not getting email from IO groups

Wolfie
 

Thank you both for answering.? I contacted Spectrum today and the assured me that everything is fine on their end, Im getting email from groups on Yahoo and Google just fine.? I emailed IO support again,? sent them a copy of the bounced mssgs and asked them why this started just yesterday and what we can do to prevent it in the future.? Im switched my account from my business email address, so at least now im getting the emails.? If this doesn¡¯t resolve, I ll need to leave IO.

?

Wolfie

?

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From: [email protected] <[email protected]> on behalf of Shal Farley <shals2nd@...>
Sent: Sunday, July 7, 2019 8:31:16 PM
To: [email protected]
Subject: Re: [GMF] Not getting email from IO groups
?
Wolfie, Joan,

?> Since yesterday I have not been getting emails from any of the groups
?> I own or belong to in IO.?? Is anyone else having a problem?

?From what Bruce identified as the bounce response I would guess that
many TWC / roadrunner customers are having this problem. So Joan's
problem is likely not a coincidence.

This TWC help forum response from last year seems relevant, you should
probably use the contact info they posted:


Give them the full bounce reply text:
554 dnvrco-cmimta09 esmtp ESMTP server not available AUP#I-1000

And also tell them that Groups.io's sending server address is 66.175.222.12

Shal


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