Re: How best to educate about the 'Removed for SPAM' problem
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On Fri, Sep 28, 2018 at 01:32 PM, Shal Farley wrote:
For this purpose it doesn't matter whether the message is or is not "spam" by any given criteria. All that matters is that this person didn't want it. A statement that carries the express or implied "so stop sending messages like it".I have had some of my subscribers actively do this. They decided that they really didn't want any more group messages. Rather than bother figuring out how to unsub, a message was marked as spam, and they were unsubbed. I did my usual follow-up, and was surprised to find that they really didn't want to be added back. It's easy to lose sight of the fact that sometimes the FBL mechanism works exactly the way it's supposed to. So the question is: Do we really want groups.io to ignore such requests, at the cost of possibly being labeled a spammer site??Think really hard about that. Back in late February, Norton Internet Security blocked the entire groups.io domain. AVG soon followed. You can read all about it . The problem persisted for nearly a week. I had moved my group(s) a little over a week prior to that. I had a very difficult time convincing everyone that we hadn't just made a horrible mistake. Compared to that, an occasional "false alarm" strikes me as a minor inconvenience.? Assuming we are in agreement to this point (and I suspect we're still far from unanimous), anything we can do to educate our subscribers is helpful. Some good tools are already available, if not well-known. Perhaps the unsub notification sent to the subscriber could include a link to the GMF wiki entry, or its equivalent in the system Help (/static/help#fbl). I could support that as a suggestion in beta. However, as group owners, we should know our subscribers. We should know if the wiki entry needs to be beefed up or dumbed down for the people in our respective groups. We should know how prevalent the problem really is in each group, and take action accordingly.?We, individually, should take ownership of this and other things, to make everything as smooth as possible for our members. That is the job we signed up for. Just my opinions, Bruce -- The system Help is your friend.??/static/help |
Bruce Bowman