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Post Sales Support
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I have a unit I purchased at Hamvention that is only putting out 9 watts. I sent and email to the sales email address about the issue but no response. This group is great but this is an OEM issue I believe. How can I get a direction or response?
I did add a Pi 4 8gb and 64 bit but that should not make a difference on the power? Joe N7QPP? |
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I had virtually the same problem. The unit stopped operating after about 20 minutes, with no power out. Then repositioning the box on its back restored partial power, about 18 W on 80 m, dropping to about 1 W on 10. Others have reported similar experiences with sudden loss of power out. My guess is that this is related to thermal expansion and contraction of the circuit board—compromising SMDs or solder joints in the driver section—due to heating of the finals.? I contacted the makers, and they sent me a new unit, which had a receiver problem. I’ve sent both of them back. Hopefully, I can get one that works. I suggest you also contact the makers. I think they have a serious quality control issue, and could end up with serious customer relations issue. ? Jim ? |
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From: [email protected] <[email protected]> on behalf of James Todd <toddjam@...>
Sent: Tuesday, June 11, 2024 2:07:08 PM To: [email protected] <[email protected]> Subject: Re: [BITX20] Post Sales Support ?
I had virtually the same problem. The unit stopped operating after about 20 minutes, with no power out. Then repositioning the box on its back restored partial power, about 18 W on 80 m, dropping to about 1 W on 10. Others have reported similar experiences with sudden loss of power out. My guess is that this is related to thermal expansion and contraction of the circuit board—compromising SMDs or solder joints in the driver section—due to heating of the finals.? I contacted the makers, and they sent me a new unit, which had a receiver problem. I’ve sent both of them back. Hopefully, I can get one that works. I suggest you also contact the makers. I think they have a serious quality control issue, and could end up with serious customer relations issue. ? Jim ? |
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I don't recall where I found it, but the email is:
sales@... There seems to be confusion about whether there's a warrantee on the pre-built radios. I think it's 30 days. Good luck.? Jim WB0KWJ |
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I had a problem with mine and made contact with support. Maybe full device replacements are the priority, but my failure wasn’t taken resolved with help of the warranty. |
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I had a good experience with their post sales support. I bought a complete SbitX V3 at Dayton, which worked out of the box but failed within a day of my first QSO- no power out. I posted to this list with the details, hoping for some troubleshooting tips. A day later I was contacted by support, offering to send me a replacement board for me to try, and instructions to ship the failed board once I had the new one installed. I received the new board two days after requesting it, and so far it’s working, although I’ve only made a handful of QSOs with it so far. Before shipping the failed board back, I visually compared them and found that the failed one was a V2 PC board and the replacement is a V3 board.? Not sure if that’s significant to the issue. Anyhow I have a working unit for now, and was happy with the support I received. It cost me only some time and the cost of sending the old board to their US office. 73 de W0ZF? On Thu, Jun 13, 2024 at 7:41?AM Jon / W2JON via <sigmazgfx=[email protected]> wrote:
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