Ben, I and others here have helped a ton of people. ?And many of us, like me have worked for very long periods to fix our own units! I bought two units used and I had to fix lots of things. Sometimes people have been assisted for long periods of time to help them solve their problems and generally, there was a lot of learning involved on both sides. The reason I suggested you contact HF SIGNALS directly is it looks like you need to send it back and there’s nothing any of us can do for you here. ?So I was trying to help you get the fastest good outcome.
This group is incredibly helpful, but we are just volunteer free help. We can’t refund your money or give you a new unit.
You’ll get used to us.
Cheers,
Gordon?
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On Mar 31, 2025, at 21:03, Benjamin Kelley - KC0BLK via groups.io <benjamin.kelley@...> wrote:
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Gordon, this is where HFSignals website says to post for support related issues. ?Thats what I'm doing. If you have issue with HFSignal sending technical support here, feel free to contact them on your own and request a process update from them.
As their customer that purchased a product, I am doing what they asked on their help page.
My post you replied to did state that if I'm unable to resolve this issue I will be inquiring with HFSignals on how to return it for refund, which is what you are suggesting. I thank you for that suggestion.
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If you do not care for this post, kindly ignore it and move on.
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Thanks,
--ben
