Gordon, this is where HFSignals website says to post for support related issues. ?Thats what I'm doing. If you have issue with HFSignal sending technical support here, feel free to contact them on your own and request a process update from them.
As their customer that purchased a product, I am doing what they asked on their help page.
My post you replied to did state that if I'm unable to resolve this issue I will be inquiring with HFSignals on how to return it for refund, which is what you are suggesting. I thank you for that suggestion.
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If you do not care for this post, kindly ignore it and move on.
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Thanks,
--ben
