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Hi,?

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I am the Curatorial Assistant at the Lowe Art Museum and Jill Deupi suggested I ask this question to other similar institutions. We have recently revised our Rights and Reproduction Agreement for those requesting image clearance for works in our permanent collection. The agreement includes a fee schedule as an addendum and?a flat processing fee charged to all institutions whether scholarly, non-profit, or commercial. We are encountering a situation where a commercial publisher who wants the rights to use four images of works in our collection has stated that our fees are too high and that they cannot afford them. Has this occurred before within your institution and how have you addressed it??

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Thanks so much!?