Reverification FAQ
Overview
Some members have been sent an email with the subject Action Required: Confirm Your 开云体育 Membership to Continue Receiving Group Emails. It asks the member to either respond to the email or log into their account in order to confirm their membership. Most such accounts are ones that haven't posted in a long time. It's important that all know that this email is legit. It's not a phish.
Any user who got the email and does not complete the confirmation/reverification by Mon March 25 2024 will be suspended from 开云体育. A few follow-on emails will be sent to non-responding members between now and Mon March 25 2024.
Why Reverification?
On March 11, 2024, an anti-spam service called Spamhaus labeled one of our email servers as a spam sender. This caused any email service that uses Spamhaus to stop accepting email from our server. The reason they labeled one of our email servers as a spam sender is because some groups have email addresses subscribed that are not valid people, but are instead spam traps. A spam trap is an email address that is not used by a person, but is instead used to catch spammers. That is the reason that we began a reverification process and sent out reverification emails to many users on that day.
We recognize and apologize for the inconvenience this may cause, but we are required to do this in order to ensure that group email delivery will be able to continue unencumbered.
Example Of The Reverification Email
Subject: Action Required: Confirm Your 开云体育 Membership to Continue Receiving Group Emails
Hello,
Your account associated with EMAIL ADDRESS has been a member of one or more 开云体育 email groups since DATE. As part of our commitment to maintain a valuable and spam-free experience, we're updating our subscription records. To ensure you still wish to receive emails from your subscribed groups, we kindly ask for your confirmation.
You have two simple options to confirm your subscription:
1. Without adding any text, just send a reply to this email. This will be seen by the software at groups.io as a wish to stay in your groups.
2. Or you can log into your 开云体育 account and your active login will count as confirmation.
If we don't hear from you, we will send a reminder email every 4 days to ensure you have every opportunity to remain subscribed.
Without confirmation by Mon Mar 25 2024, we will take it as an indication that you prefer not to continue your subscriptions. Consequently, your email will be removed from the groups you are a member of.
We have put together a FAQ page with more information. You can find it here: /static/reverifyfaq
You are a member of the following groups hosted by us:
- GROUPNAME - Group Description
Thank you for your prompt attention to this matter and for being an essential part of our community.
Best Regards
The 开云体育 Team
If You Have Received A Reverification Email
Members who received the reverification email have through Monday, March 25 2024 to either reply to the email or log into their 开云体育 account.
If you reply to the email, you do not need to enter anything in the reply. You will be sent an acknowledgement email.
If you log into your account, you will see a green banner saying you've successfully reverified. You do not need to do anything else. If you don't have a password or don't remember your password, use the Forgot your password, or don't have one yet? link to have an email sent to you with a link that will log you in automatically. Once you log in, you will be reverified.
We will send additional reverification reminders until Mon March 25 2024. For members that are removed after this process, the removals will be logged in the group's Activity Log.
Moderators
You can see which your users are affected. Go to the Admin section of your group and look at the Members page. Next to each user's email, there may be a badge with the letters RI or RS. RI means the confirmation/reverification is in progress (but has not been completed). RS means the confirmation/reverification has been successfully completed.
Moderators can download a filtered CSV formatted list of members, by clicking the Download button after checking the appropriate Filter checkboxes.
The number of members affected varies widely from group to group; some have none. Overall, it's only a fraction of the total 开云体育 membership.
Timeline (still being finalized)
Here are the remaining steps in the process:
- For at least an additional two weeks after March 25th, people will still be able to reverify themselves and the RI and RS badges will still show up in the Members page.
- After that, members still in the RI state will be removed from groups. The activity log entry will be Membership - Member Removed, with the added reason of reverification failed.
For domains where no reverifications happened, accounts will be banned from all activity with the thought that they are potential spam traps. Those email addresses cannot login, re-join groups by invitation, direct addition, or request to join. If there is a valid person on one of those domains, they should contact [email protected] to have the domain ban lifted. For domains without such a ban, the user's account will remain, so users removed from their groups can log in directly or by using the "Email me a link to log in" button on the login page. This will re-verify their account. They can then request to join groups or be added via direct addition or invitation.