Related help topics
Banning a member
To remove a disruptive member or a spammer from the group and prevent them from rejoining at that email address:
- Display the member¡¯s record.
- If desired, enter a moderator note about why you are banning this member. The note will be saved in the member¡¯s record, which is retained even after the member is banned. Such notes can be helpful to other moderators who might review the member¡¯s record.
Restriction: The records of past members are available only in Premium and Enterprise groups. - Scroll to the bottom of the page and click or tap the Ban button.?
- When the Verify Ban confirmation popup appears, click or tap Yes.
If the group has an active Banned Member notice, the member receives that notice automatically.
Tip: You can proactively ban an email address that you know belongs to a spammer or other undesirable member, to prevent them from trying to join the group. View the instructions.
To proactively ban an email address:
- Display the member list.
- Click or tap the Filter button at the top of the page.
- In the filter list, select the Banned checkbox, then go to the bottom of the filter list and click or tap Apply.
- On the resulting page, click or tap the Ban Email link to expand that panel.
- In the Ban Email Address field, enter the email address that you want to ban and the reason you are banning it.
- Click or tap Ban User.
Note: If that person is an existing group member, they will receive the Banned Member notice if one is set up for the group.
Note:
- You cannot ban someone who is the sole owner of a subgroup. You must change the subgroup¡¯s owner first.
- Banning applies only to that specific email address. It is possible for someone to try to join or rejoin using another email address.
- A banned member who is logged in to Groups.io with the banned email address will not be able to see the group¡¯s home page. If they try to go to the group¡¯s home page (for example, by entering the group¡¯s URL in their web browser), they will be redirected to the most recent group home page they visited, where they will see a ¡°You are not a member of this group¡± notice in a red box at the top of the page.
- A banned member who is not logged in to Groups.io and goes to the group¡¯s home page, clicks the Join This Group button (or the Apply For Membership button in a restricted group), and enters the banned email address will see a ¡°That email has been banned from the group¡± notice on the page after they click the Confirm Email Address button. This action is also recorded in the group¡¯s activity log.
- A banned member who sends an email message from the banned email address to the group¡¯s posting address will receive a delivery failure notification that contains the statement ¡°You are not allowed to post to that group.¡± This action is also recorded in the group¡¯s activity log.
- A banned member who attempts to subscribe by email from the banned email address (by sending a message to the group¡¯s +subscribe address) will receive a delivery failure notification that contains the statement ¡°This email has been banned from the group.¡± This action is also recorded in the group¡¯s activity log.
- The group retains information about members who were banned, including any moderator notes about them, messages they sent to the owner email address, their join dates, and so on.
- In Premium and Enterprise groups, banned members are included in the Past Members list. Those groups also have the option to ban entire domains.
Unbanning a member
If you find you need to reinstate (unban) a member who was banned (for example, if the banning was an error), follow these steps:
- Display the member list.
- Click or tap the Filter button at the top of the page.
- In the filter list, select the Banned checkbox, then go to the bottom of the filter list and click or tap Apply.
- In the resulting list of banned members, select the checkbox next to the member¡¯s row.
- Click or tap the Actions button at the bottom of the list, and select Unban from the list.
- When the Verify Action confirmation popup appears, click or tap Yes. The member is removed from the Banned list.
Note: The member will need to rejoin the group (by invitation, through direct add, or by requesting to join). They do not become a group member again automatically after being unbanned.
Viewing a list of banned members
- Display the member list.
- Click or tap the Filter button at the top of the page.
- In the filter list, select the Banned checkbox.
- Go to the bottom of the filter list and click or tap Apply.?The page is refreshed and displays a list of members who were banned from the group.