Hi
Seems to me there were too many fingers in the pie. If Heritage had arranged the tour it would likely have fared better. Too bad that both companies have to pay the price of dissatisfied customers. The itinerary was fantastic and let¡¯s hope that it can continue with more expertise. The two concerns that stand out as displeasing to me are the meeting arrangements to begin the trip and not having at least 7-8 guides to split the group into reasonable sizes. I can¡¯t imagine trying to find a secretive ground species (like a pitta) with even 10 people¡¡¡but that¡¯s why I don¡¯t take tours.
Keith Taylor
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On Jun 13, 2023, at 4:02 PM, Derek Matthews <Derek@...> wrote:
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Thanks Paul and Dan,
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It was really disappointing and the way we have been treated by Heritage and Rockjumper has been unbelievable. It¡¯s so short-sighted of companies to simply ignore customers complaints ??in the hope they¡¯ll just go away. Between social media, chat groups, Google reviews and birding friends around the world, I¡¯ve already had multiple people say they¡¯ve heard similar things about Rockjumper and won¡¯t be using them, so ultimately, the reputational risk will cost both companies far more money than standing behind your product with some honesty and integrity.
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We have heard from so many people on this tour, all of whom are outraged, and for some of them it was a trip of a lifetime!
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Thanks again.
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Derek
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Hi Derek,
I forwarded your review to a couple of my birder friends who aren't on this list. (I expected you wouldn't mind that.)
pat.mary.taylor