Two months ago I dropped my Vortex Diamondback bins, after bouncing off the curb they wouldn't focus so I sent them back to Vortex Canada. Vortex is famous for offering a lifetime guarantee. The process was simple. The cost of shipping is covered my the owner and the return shipping by the company which I think is pretty fair. Meanwhile my birding buddy Carlo G lent me his old bins so I could continue birding. Imagine my surprise when a month later the front bell rang and the courier handed me a box from Vortex. What I found inside was not my old battered pair but a brand new undated version off my old bins.
Thanks Vortex, you sure made my day.
Customer for life.
John Gordon (JOGO)
John Gordon