If you are still getting resets, just send a secure message to IB and describe your problem to them. I did the same yesterday regarding my reset times (see post 48041 above), and had a response from IB overnight (Sydney time). I've seen many people bag IB support, but this was a very quick response, and directly to the point.
It turns out that I am connected to a US server, with Hong Kong reset times, resulting in a disconnection from the Primary Server, with the resulting purple grids, at 07:15 and 15:45 US Central time each trading day. IB are going to change me to the Hong Kong server, with US reset times. I will still get the resets, but not while I am looking at the US markets. It will be interesting to see how this turns out.
KH
