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VNA-F V2 brand new screen black


 

So i have in front of me a brand new in package/container: a brand new -f v2
All metal housing, protective plastic on screen.
Upon start. Turn on. Screen flashes white then goes dark.
Very faint lines and bars visible.
This is a brand new unit.
I am disinclined to take apart and mess with internals.

Should i return? Warranty?
How good is the company/manufacturer customer service?

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