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I would also encourage you to try PayPal, and to include any independent statements you can get about the non-delivery of your item.

I raised a case with eBay about non-delivery of an item from a UK seller which may, in fact, have never been sent. eBay were unhelpful and did the same thing to me as they did to you: removed the item from my "purchased" list as soon as the case was opened. Fortunately I had email copies of all the invoices, shipping advice, etc. I submitted these to PayPal, and received a commitment to resolve the case one way or the other within a couple of weeks. Within an hour or two of submitting the case to PayPal, eBay closed the case - despite their tardiness in getting an actual human to discuss my case (never did achieve that). A few days later PayPal refunded my money, including shipping, taxes and foreign exchange charges. Although the amount involved was not huge, I considered the PayPal purchasing charges to be well worthwhile.

Don't waste your time with eBay, but do see if you can get some independent statement about the fictitious package for PayPal. And, as others have said, stay with the more reputable sellers - I only buy from "RF" oriented sellers (check out their "other items") with manufacturers' recommendations.

Regards, Peter.