Just to chime in since it seems that everyone had a bad customer experience
on AliExpress.
So far I had quite a positive experience with their support, there are real
humans evaluating the cases and
as long as you provide clear evidence and explanation you will receive a
refund. In 2 cases I got full refunds
for DOA items without sending the items back. The items were in the ~30USD
price range. In one instance
I was even able to get a refund for a fake STM32 after I explained that you
can't print STM when the manufacturer is CSK.
During this pandemic about ~50% of the items that I ordered did not arrive
and I got refunds for all of them so
my overall experience is quite positive.
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On Tue, 25 Aug 2020 at 19:20, <ashraf.physics.ta@...> wrote:
I found a recommendation for this seller (
)
here on the group so I ordered my VNA-v2 about a month ago. The seller
turned out to be untrustworthy. I paid ~ $110 which is way more expensive
than the current VNA-v2 versions by $40 to $50 hoping I can get a premium
product for a premium price. Unfortunately, I received the item in a
horrible package without any kind of safety wrap where I found most of the
case parts broken into pieces. I tried to contact the seller to get a
refund for the broken case and pay only for the VNA+battery option. He
offered $10 only refund and when I refused saying it is not the proper
price and the item should have been shipped in a better package he said,
"How about $5 only?". I filed a dispute on Aliexpress and waited for the
decision. It finally came saying than I need to ship it all and get a full
refund. The ridiculous part is that I am required to pay for the return
shipping even if it is the seller's fault!. They said your seller refused
to pay for the return, refused the partial refund and even not replying to
our email notifications. Now, the clock is ticking and if I didn't ship it
in a short period of time, the dispute will be resolved as if I want to
keep the item!.
Long story short, don't buy from this seller no matter what. Aliexpress
will sell you short, zero customer protection.
