On Fri, Mar 13, 2020 at 11:21 AM, Roger Need wrote:
Why should customers have to start fixing a new product that they purchased? Any reputable suppler stands behind their product.
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Roger,
You have to take into consideration that hugen is a talented radio amateur enthusiast whose aim was to put a sub $100 VNA into hands of other radio amateurs. He learns from users and his own experience, but in the end the NanoVNA is a open source hobbyist device and hugen is only financially capable of offering the level of customer support attendant to a sub $100 product produced by an enthusiast. Technically the H-4 works as designed. The case design was probably farmed out and the tolerances are tighter than they should be on a number of units.
I would advise any potential customer of a new product (NanoVNA-H4, SAA-2, etc.) who has an expectation of receiving a product free of any warts not to be among the first version purchasers. Experienced amateur radio enthusiast don't mind being on the cutting edge and helping to improve and advance a project. Hugen, from past experience, has continued to provide technical support of the NanoVNA and I don't doubt that subsequent deliveries of the NanoVNA-H4 will address the packaging problems. Fortunately, all my recommendations have been to other radio amateurs who don't mind and even relish popping open the case and making the minor changes required. Again, it all depends on ones level of expectation. The NanoVNA-H4 meets my expectation for a hobbyist level sub-$100 unit.
You can identify the first wave of soldiers into battle by the number of arrows sticking out of their backs.
- Herb
