Re: Time Zone Issues with Outlook
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What is MDM?
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On Aug 30, 2022, at 9:50 AM, Beth Phillips <beth.phillips@...> wrote:
We are using Big Sur 11.6.8 with Outlook 16.64 and have started receiving errors from Outlook about the time zone needing to be updated like you would when traveling. We also use an MDM which is pointing us to a local server for our time settings, so we are all getting our time from the same source. What¡¯s odd is in the Date and Time prefs my computer shows me in Jeffersonville, while the rest of the team show Louisville. (Location services are off on all as well.) I had not been receiving the error, but the rest of our team is. At least not until yesterday.
One of our users noted that although she was receiving the error other times of the day, she also noted that she received it when she plugged her iPhone in to charge. I decided to give it a try on mine and sure enough, both my iPad and iPhone caused the message to pop up in Outlook. I checked the Date and Time prefs on both and they show me in New York¡¯s time zone. (I have Location Services turned off.) My iPad running iOS 12.1.1 said there were time zone definitions to be updated and so I restarted it and after that it quit popping up the error in Outlook. There were no notices on my iPhone running iOS 15.3, so I assume it is up-to-date, so not sure why it is causing the error unless time zone definition updates are buried in an iOS update and not independent like they were on the iPad.
We do not sync our personal devices with our work computers, so they shouldn¡¯t be pulling anything from them and I would think the date and time syncing would work the other way around anyhow and the mobile devices would sync to the laptop time?
This still doesn¡¯t explain the other times the error pops up either. The users seem to think it is when their computers sleep. The laptops all connect to docking stations with Ethernet so they are always on our network. Our Energy Saver prefs are set with the following checked:
Prevent computer from sleeping automatically when the display is off.
Wake for network access.
Enable Power Nap while plugged into a power adapter.
I¡¯m wondering if the MDM setup is causing some time zone issues? Any other ideas?
Thanks!
Beth
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