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Locked bounced messages


 

E-mails for all groups.io groups that I subscribe to including this group are getting bounced for the following reason:

550 5.7.1 [C10] RBL restriction: Blacklisted by Internal Reputation Service - 66.175.222.12

What does reason mean?

I am unable to find anything to fix this. What do I need to do stop the bouncing?


 

It means that IP address has been marked as being used to send lots of spam, so it¡¯s turned off for email purposes. How your email got involved depends on whether that¡¯s actually your IP address, and how you send email.

If your Internet Service Provider is cableone.net (from your email address), they¡¯re probably the place to start to get it resolved.

Bob

On Aug 4, 2018, at 11:01 AM, Craig Goodyear <cjhs22a@...> wrote:

E-mails for all groups.io groups that I subscribe to including this group are getting bounced for the following reason:

550 5.7.1 [C10] RBL restriction: Blacklisted by Internal Reputation Service - 66.175.222.12

What does reason mean?

I am unable to find anything to fix this. What do I need to do stop the bouncing?
--
Bob Jacobsen
rgj1927@...


 

Thanks for the response. The IP address shown is not for my IPS (calbeone.net). I will attempt to contact cableone.net.

Craig


 

Hi Craig,
??
There is a detailed help here which explains how Groups.io handles bouncing emails :-

?/static/help

Regards
John Russell


On Sat, Aug 4, 2018 at 10:29 PM, Craig Goodyear wrote:
Thanks for the response. The IP address shown is not for my IPS (calbeone.net). I will attempt to contact cableone.net.

Craig


 

John and Bob,

Thanks for the suggestions.

I have reviewed the help section for bouncing. I am unable to find any information that addresses being bounced due to being blacklisted. The bouncing discussed is for e-mail that can not be delivered to the member.

I have contacted my ISP. They don't see anything wrong with the e-mail address that I am using. It has a very low volume of messages. They say there is nothing they can do and suggested that I contact groups.io for assistance.

I have searched the groups.io site and can not find any way to rectify this type of bounce or a way to contact groups.io. Could one of this group's moderators give me some additional guidance?

Will changing my e-mail address rectify the problem?

Craig