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What happens if you remove the laptop battery and run on mains power only? Do the beachballs go away? Is the battery still charging at all? If not, it might simply be a loose wire somwehere between

I have come to the same conclusion, Ben. His 84th birthday is 31 July; my wife and I decided to surprise him with an Apple iPad Air (5th Generation): with M1 chip, 10.9-inch Liquid Retina Display,

I’m all for repair but I’ve also found that 10 years is near end of life for many laptop Macs, especially in the Intel era. It may be time to consider replacing the computer.

I don’t know about the existence of an email address but they do have a phishing report form at https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en -- Bring your monumental mysteries to

Sorry, I’ve got nothing I can suggest as a fix, but does the battery app give a charging history? I’d be curious to know how it got down to 6%. I use coconutBattery, which does that, and also does

Does (the real) Google have an address to which to forward phishing E-Mail? I had found them for Apple, Norton and PayPal among others when I had fraudulent EMail posing as them. Thank you, Dick P.S.

That senior with the 2013 MB Pro continues to have problems. I put a new battery in that computer two years ago but he reports that, trying two different chargers, the charging light on the cable is

Yeah, it is always good to verify the basics, first. Especially when troubleshooting a third person, and you have no idea of the knowledge or skill level of the person with the issue. In your case,

Al, Randy, thank you for clearing this up. Brent On my iPhone Xr

Annnnnnnnd, there you go! I just assumed that he had moved it to his Application’s folder. Some folks you simply have to walk every damn step of the way. That’s a good reminder, Randy! Bob

No one is implying this. What some folks refer to as Unix “maintenance scripts”, aren’t now, and never were, routines that “repaired" things. So it’s a bit of misnomer. The “maintenance”

I recommend that EVERY user have an external clone. Having an external clone means that if you run any troubleshooting procedures, software updates, etc., that you won’t end up SOL if things go

This is simply Apple’s security measure telling you to be careful where you get your software from. This alert does not mean that the application is dangerous or that it won’t run on your

<big byte> Superb explanation, Ben. I have cut and pasted it to a TextEdit document and saved it for use when the seniors I help ask me to explain iCloud/iCloud drive. Bob ——— “ A man sees in

The primary purpose of iCloud is keep data in sync among devices. That’s why Apple designed iCloud to operate with your name Apple apps, like Contacts, Calendars, Mail, and Photos. People don’t

Thanks, Ben. But, if the above is correct, it’s passing strange that when I do that - d&d a folder from my Home folder to my iCloud Drive folder, it disappears from my Home folder: a Move. If I

Thanks, Steve! There’s that damned “mirrored” again. What does it really mean? Since, AFAIK, the only way to put things on iCloud drive, short of going to iCloud.com <http://icloud.com/>, is to

Sounds perfectly normal. When you put something in iCloud Drive, you are putting it in a folder on your internal drive and macOS is copying it to Apple’s iCloud server. This file is therefore stored

I have not stored my files on iCloud Drive but I will make a guess. If you put a file directly into an iCloud Drive folder that is being mirrored from your Mac, there is probably an alias made on your

Yes, it does not solve every issue. That is why I said sometimes. I try to solve issues by first trying the easiest, least costly, least possibly damaging action first. In the case of an update,