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Re: [IBM Pension] ExtendHealth Called me ? ? ?

 

You can do everything on the web... no need to talk to anybody



---In ibmpensionissues@..., <ibmpensionissues@...> wrote:

This DOES pose some interesting questions. ?In the past, we have been able to make choices via a https secured website. Now, we are being asked to make a phone call...trusting that the person on the other end of the line Really Does work for ExtendHealth. ?In all likelihood, that person is probably some "contract" person, working from their home, and entering our data as we give it. ?THAT leaves a lot of room for potential Identity Theft. ?Then, if this company has outsourced some of its callers to places like India, and the person we get barely speaks good English, it Really raises some suspicions. ?


Personally, I think I will Not be rushing into this thing....it might be better to wait until several other people have accessed this exchange, and hopefully posted their comments and opinions about what kind of service they received, and what they thought about the exchange representative. ? ?



---In ibmpensionissues@..., <retired_engineer@...> wrote:

1-855-359-7380 is the telephone number contained in the ExtendHealth Getting Started booklet that IBM sent me.

From: LOPATKA@...
To: ibmpension@...
Date: Mon, 23 Sep 2013 11:30:30 -0400
Subject: [IBM Pension] ExtendHealth Called me ? ? ?

?
Someone "puporting" to represent ExtendHealth called ME
a little while ago . . . and was almost unintelligible.

Being suspicious I asked to call them back & was given the
number 1-855-359-7380. I called that number & asked the
person answering the phone to "prove" they represented
Extend Health "before" I would give them any personal
information to "verify".? They gave me platitudes
about ExtendHealth - so I simply told them that I would
contact them when I was ready as instructed in the
mailing we received.? I was then informed it might take
2-3 hours if I waited any lomger . . .

I don't know if the call was legitimate or what a caller
would have to do to prove they actually represented
ExtendHealth.


<Alan Lopatka>
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