Re: Customer service (or lack thereof)
I contacted Ruan last Monday on Steven¡¯s behalf. ?His situation is being handled and I¡¯m sure he will update the group soon. ? Everybody relax.? David Best - via mobile phone?
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On May 11, 2023, at 10:03 PM, joelgelman via groups.io <joelgelman@...> wrote:
? This evening I sent this email:Dear Mr. duToit,
Allow me to introduce myself.? I am the reason you and all Felder Employees have jobs and a place to live and money to pay for food.? I am a Felder owner.? I am the customer.??
?
As a Felder Owner¡¯s Group forum member for many years, I was very disappointed to read the above thread.? I personally had no negative experiences as my sales representative was Carl Knapp who is excellent, and there were no shipping or other issues.? It is easy when there are no problems.? What really tests the integrity of a company is how a company behaves when there are problems.
?
If I were in your position, my response would be to call the customer personally without delay, say ¡°I am sorry¡± and offer to do whatever is needed to make things right, and then do it.
?
Sincerely,
45 minutes later, I received this reply:Dear Joel
?
I have been in touch with Steven and will make it right. Thanks for your care and support in sending this email.?
Ruan du Toit
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Re: A3-31 calibration frequency
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Re: A3-31 calibration frequency
¡and technically, these two actions relate to ? changing ? the geometry of the cut, as opposed to solving an issue related to the machine having ? lost ? its calibration.
The joys of communication and semantics! ?
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Re: A3-31 calibration frequency
technically that'd be 3 calibrations......two re-calibrations.
D
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Re: Customer service (or lack thereof)
Things could be worse - coulda bought something from laguna.
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Re: Customer service (or lack thereof)
Well, this is good as far as it goes. However, there are systemic customer service/post-sales issues with Felder that this response does not address. North America Felder is too proud of their products and too dismissive of their smaller?customers. The President stepping into one issue does not signal a broad surge in being proactive.
On Friday, May 12, 2023, 06:56, Christopher Rozycki <croz1950@...> wrote: Excellent! Hope it works. Chris Rozycki? On May 12, 2023, at 1:03 AM, joelgelman via groups.io <joelgelman@...> wrote:
? This evening I sent this email:Dear Mr. duToit,
Allow me to introduce myself.? I am the reason you and all Felder Employees have jobs and a place to live and money to pay for food.? I am a Felder owner.? I am the customer.??
?
As a Felder Owner¡¯s Group forum member for many years, I was very disappointed to read the above thread.? I personally had no negative experiences as my sales representative was Carl Knapp who is excellent, and there were no shipping or other issues.? It is easy when there are no problems.? What really tests the integrity of a company is how a company behaves when there are problems.
?
If I were in your position, my response would be to call the customer personally without delay, say ¡°I am sorry¡± and offer to do whatever is needed to make things right, and then do it.
?
Sincerely,
45 minutes later, I received this reply:Dear Joel
?
I have been in touch with Steven and will make it right. Thanks for your care and support in sending this email.?
Ruan du Toit
--
Mike D.
Annapolis, MD
AD951; K700S; N4400
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Re: Customer service (or lack thereof)
Excellent! Hope it works. Chris Rozycki?
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On May 12, 2023, at 1:03 AM, joelgelman via groups.io <joelgelman@...> wrote:
? This evening I sent this email:Dear Mr. duToit,
Allow me to introduce myself.? I am the reason you and all Felder Employees have jobs and a place to live and money to pay for food.? I am a Felder owner.? I am the customer.??
?
As a Felder Owner¡¯s Group forum member for many years, I was very disappointed to read the above thread.? I personally had no negative experiences as my sales representative was Carl Knapp who is excellent, and there were no shipping or other issues.? It is easy when there are no problems.? What really tests the integrity of a company is how a company behaves when there are problems.
?
If I were in your position, my response would be to call the customer personally without delay, say ¡°I am sorry¡± and offer to do whatever is needed to make things right, and then do it.
?
Sincerely,
45 minutes later, I received this reply:Dear Joel
?
I have been in touch with Steven and will make it right. Thanks for your care and support in sending this email.?
Ruan du Toit
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Re: A3-31 calibration frequency
Hi Richard, I only recalibrated mine once in 13 years because I was making flooring and didn¡¯t want a sprung joint. Afterwards I reset it to a slight sprung joint.
I guess technically I have calibrated it twice.
Regards, Rod
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Re: Customer service (or lack thereof)
This evening I sent this email:Dear Mr. duToit,
Allow me to introduce myself.? I am the reason you and all Felder Employees have jobs and a place to live and money to pay for food.? I am a Felder owner.? I am the customer.??
?
As a Felder Owner¡¯s Group forum member for many years, I was very disappointed to read the above thread.? I personally had no negative experiences as my sales representative was Carl Knapp who is excellent, and there were no shipping or other issues.? It is easy when there are no problems.? What really tests the integrity of a company is how a company behaves when there are problems.
?
If I were in your position, my response would be to call the customer personally without delay, say ¡°I am sorry¡± and offer to do whatever is needed to make things right, and then do it.
?
Sincerely,
45 minutes later, I received this reply:Dear Joel
?
I have been in touch with Steven and will make it right. Thanks for your care and support in sending this email.?
Ruan du Toit
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A3-31 calibration frequency
With what frequency should I expect to calibrate the jointer infeed/outfeed tables on my a3-31 (2007 vintage)? My workflow is quite mobile: I move this machine in and out of its parking spot under a miter saw stand whenever I use it. I went through the calibration process a year or so ago and have done a few projects that seemed to produce great results. I just started a new project today and my infeed table has >.010" dip in it towards the outfeed near the cutter head. The outfeed table is still solid and without issue.
It is entirely possible that I screwed something up originally and haven't noticed but I'm wondering if I should set my expectation to calibrate regularly given how often I move it and the style of machine it is?
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Re: K700s measurement glass¡
Can you superglue it back together? Mine was broken and was glued together and has been fine.
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Re: K700s measurement glass¡
I recently bought Brian¡¯s DRO flip stop and one DRO parallel fence. Both are very well made and very handy. Easy to install, too.
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John Hinman
Boise ID
K700S and A941
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Re: Hammer cross cut fence coupling set
Richard,
I ordered the kit you referenced as well as a 1300mm fence (and additional flip stop) when I bought my B3. So far, I have used Tim¡¯s approach (bevel angle) to set the fence. The 90 degree stop works flawlessly.
My next step will be to adapt my Incra mitre gauge as per Steve¡¯s message.
I hope this helps,
Jacques
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Re: K700s measurement glass¡
That¡¯s not quite correct, if you want to read over a meter you have to set the resolution to be .1mm (.004¡±) and you can read to 9999.9, so almost 10 meters. It¡¯s due to the display only using 5 digits. If you use inches, you can read to 99.999" and have the resolution set to .01mm/.001¡±, but it won¡¯t read over 999.99mm.
I started all of this with the F7 series of displays, and on the parallel fences they never go to that 1 meter limit, so it wasn¡¯t an issue. Since the advent of the Flipstop, we ran into the 5 digit limitation. I still work in inches, so wasn¡¯t much of an issue, but those that work in metric will have to deal with .1mm accuracy.
Brian Lamb
blamb11@...
www.lambtoolworks.com
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On May 11, 2023, at 9:06 AM, habacomike via groups.io <habacomike@...> wrote:
Brian¡¯s digital stop is fantastic! ?Very good, and has improved my woodworking. ?Only complaint is that the readout in metric only goes to a meter. ?I have to get the calculator out and figure the inch equivalent for anything over. ?May not be an issue with later versions of his stops...On May 11, 2023, at 8:47 AM, Robert Maxwell <Ozarkbuilds@...> wrote:
Hey guys, just wanted to know if anyone has an extra measurement magnifying glass that goes on the flip stop for a K700s? I broke one and need to replace it! Also thinking about getting a DRO flip stop from Brian Lamb? Anyone have one or have used one? I¡¯ve got two DRO parallel bars from Lamb tools and love them, just curious about the DRO flip stop? Thanks¡
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Re: Hammer cross cut fence coupling set
Thanks Steve. I already have a profile made out of oak, ready to go.
J.
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Re: K700s measurement glass¡
Brian¡¯s digital stop is fantastic! ?Very good, and has improved my woodworking. ?Only complaint is that the readout in metric only goes to a meter. ?I have to get the calculator out and figure the inch equivalent for anything over. ?May not be an issue with later versions of his stops...
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On May 11, 2023, at 8:47 AM, Robert Maxwell <Ozarkbuilds@...> wrote:
Hey guys, just wanted to know if anyone has an extra measurement magnifying glass that goes on the flip stop for a K700s? I broke one and need to replace it! Also thinking about getting a DRO flip stop from Brian Lamb? Anyone have one or have used one? I¡¯ve got two DRO parallel bars from Lamb tools and love them, just curious about the DRO flip stop? Thanks¡
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Re: Hammer cross cut fence coupling set
Here are pics of my Incra modification:    What I did was mill a piece of UHMW so that it press fit into the T-slot on the table.? I then drilled and tapped 4 holes for the bolts on the miter gauge (main pivot, main handle, angle pivot, angle lock).? I believe I had to hand plane the UHMW down a little bit afterwards due to it expanding a little after the bolts were screwed in. To use it I just drop it in that spot and push it up against the bolt in the slot where the Hammer miter gauge registers.? It's tight enough that it doesn't back up on its own, and all my pressure on it is forward anyway.? Then just set the angle I need and go.? I probably could get the Hammer crosscut fence to work with this, but haven't bothered since everything I've cut with this has been short enough to work with the Incra fence.
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K700s measurement glass¡
Hey guys, just wanted to know if anyone has an extra measurement magnifying glass that goes on the flip stop for a K700s? I broke one and need to replace it! Also thinking about getting a DRO flip stop from Brian Lamb? Anyone have one or have used one? I¡¯ve got two DRO parallel bars from Lamb tools and love them, just curious about the DRO flip stop? Thanks¡
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Re: Power feeder tilt bracket in resting position
I have the same situation as habacomike with my DC40 feeder: unless the feeder is parallel to the slider, the feeder does not have sufficient leverage to overcome the resistance of the gas strut, so part of the bracket sits proud of the cast iron.?
I have a 3200mm slider, and when the DC40 feeder is in the "stowed" position (parallel to the sliding table) it does not protrude horizontally past the slider in the "locked" position, so I view it as a non-issue.?
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Tom Gensmer
Heritage Home Renewals, LLC
Minneapolis, MN
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Re: Customer service (or lack thereof)
Jay,
Well said.?
All the woodworkers I met online and in person, all are nice, great people, patient, helpful and accommodating.
I have Felder machines (Felder 700 saw/shaper combo, AD741 and FB510), delivered by tech service guys from Felder Mississauga, no issue.?
I have bought many tools from many US and Canadian companies, all GREAT customer service regardless of the purchase amount. When the product was lost during shipping, I called?customer?service and a new one was shipped the next day. If there was a defect, I sent the picture, no question was asked and offered the credit or a replacement.
I do not understand how Felder USA could possibly treat their customers so poorly and unprofessionally.
James
On Thu, May 11, 2023 at 10:06?AM < jbowen@...> wrote: When all other reasonable and diplomatic means of resolution fail the legal approach has worked for me.? I spent $15k on a piece of machinery and had issues from the get go. Called dealer, he called the regional product guy they came over did some adjustments and said there you go all fixed. Nope, more issues called dealer back he said they would take it in as a used machine and give me partial credit as they do not accept returns under any circumstances.? I was calm and cool unlike my younger days then stated I have no other option other than pursuing legal means of resolution. That was the end of the call and visited an attorney the following week with a very detailed document with all communication in one place that read like a book. Attorney wrote the letter three days later dealer called to pickup machine and handed me a check.?Now- it sucks for all parties. Dealer doesn't make the machine not his fault but don't stick me with it.? ??
My case might be the rare exception I don't know but if I remember right someone else on the forum had a parallelogram PCS Felder could not get working right so they lemon law'd it because Felder refused to correspond back.??If everyone rolls over when Felder customer service sucks they are not going to change their behavior.? I used to think Felder was the problem but after so many lackluster experiences I realize it's us the consumers forever patient, forgiving and accommodating. We keep coming back like dumb cows because they have the machines we want.?
Jay Bowen
Cleveland
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David P. Best
rodsheridan
Robert Maxwell
Tom Gensmer