I 100% agree Felder sevice techs are more than disappointing. Regardless if the machine is new i would hold them to it.
Play hard ball, be amicable but stern if you are rud or an ass they will ignore you. If you are a oushover they will take it and run with it. Ask for Ruan the CEO and if you really have a case hold explain it to him and he will have it taken care of.
I had a problem with a brand new machine a couple years ago. It took about four months p, six visits of a Felder tech and about 40-50 actual man hours to get my machine what i thought was cutting right.?
This was my furst jointer so i did not know what i did not know. Now very familur with the machine i have come to understad the cast of my tables have dips or hollows in a coulpe key places. This means when edge jointing there are certain areas of the tables i cant use.
There is no way the techs whom serviced my machine did not figure this out in the 40-50 plus hours the messed around with my machine. They never told me of the problem?though and in the end being they knew i had not caught on buried the problem.?
Really crappy buisness if you ask me. Dont let them do the same to you. Had it not taken a crane to gett he machine into my shop i would had returned it after the 3rd or 4th tech visit.
Sorry to hear of your problem.
On Sunday, January 29, 2017,
hello@... [felder-woodworking] <
felder-woodworking@...> wrote:
?
Hi James,
Thanks for the info. Unfortunately the setup guide is for the older model A3-31, I think I can see where they differ and where they are the same and surmise how I should adjust this model, but a little more certainty would be reassuring.
Thanks for your help.
