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Re: Renzetti Industries ZCI for Hammer


Pau lLaPierre
 

Paul,

I gotta say, RI, Uninc. does deliver. After receiving my original insert
from John, late delivery the fault of the USPS, not the manufacturing or
shipping departments, I ordered 2 more for my 7-41. That delivery, after
being sent, was in fact delivered the very next day! The recipient, however
was RI, and this time the delivery agency was UPS!! Still, despite the
screwup, it was remarkably quick service. Since I was planning on coming to
Fort Washington for the Mid-Atlantic show in April, I told John ( RI's CEO
and chief of product fulfillment) to hang on to them and I would pick them
up from him at the Felder booth where he would be moonlighting from his day
job and serving as a guest demonstrator and product flogger. He furthur
offered to pick up some Krispy Kreme donuts for me and have them at the show
(though not in the booth where their life expectancy could be measured in
nanoseconds--I did buy a diversionary dozen for the Felder guys as some
means of protection, however). At the end of the day I took delivery of my
ZCIs and 8 dz. Krispy Kremes. I know you Rochester folk have a new KK store
up there, but we are living in a KK donut desert here in the upper
Catskills. (I got hooked on these things in 1967 when I was in the Army in
VA. Only got re-acquainted with them when SWMBO and I were in the Shenandoah
Valley last summer.) KKs make Dunkin Donuts taste like a baker's mistake!
BTW, for anyone who is interested, Krispy Kremes freeze well and can be
brought back to almost perfect freshness in a micro-wave--defrost until just
warm, or until the icing starts to melt. This is a long way around to
providing a testimonial for Renzetti Industries, its service- oriented
staff, and its outstanding, albiet seriously underpriced ZCI. I gave John
$20.00 ea. for the inserts, w/o shipping, and I think that is still too
little.

May go to the Grand Opening on Sunday, and I so, hope to meet some of the
Feldervolk.

Regards,

Paul LaPierre

----- Original Message -----
From: Paul Jordan <jordanpaul@...>
To: <felder-woodworking@...>
Sent: Wednesday, May 02, 2001 1:39 PM
Subject: [felder-woodworking] RE: Renzetti Industries ZCI for Hammer


Quick review of the RI ZCI for Hammer.

First off, I ordered two and only rec'd one. Some lame excuse about
Catherine walking in and disturbing the cut on the second one (when in
doubt, blame SWMBO). I'm not sure if RI realizes they are now in the "real
world" of customer service, but I'm sorely disappointed they only shot 50%
on my first order.

Secondly, the lead time is atrocious. I waited several weeks beyond
promise
date. Once again, customers and orders of mine went begging as I waited
for
my ZCI to do any really meaningful work. I suggest RI cancel any and all
future vacations to ensure this does not happen again.

Finally it arrives. The insert itself had several scratches so I
immediately
felt I had been rooked. It was also sized for a slider several mm farther
away from the table than my own. I suggest RI join the real world and have
a
schematic of all possible customer machines at his disposal.

OK, OK, I can't keep this going.

The real review: The insert arrived, it was as close to dead nuts as I'd
expect from someone making a pattern from a machine in the warehouse. I
had
to file one curve to get the fit just right, all of 10 seconds, but keep
in
mind this thing has to be DEAD NUTS to screw into the housing. Relief cuts
on the underside were perfectly placed and machined. Material is great
stuff
but good golly miss molly I hope you are wearing full hazmat gear when you
cut it John - the dust is deadly. And John, no sweat nor hurry on the 2nd
one, put me at the end of the list if others are waiting.

This baby works as advertised and at a MUCH more than reasonable price.
Make
your own (if you value your time at $0) or I suggest you buy from RI if
they
continue to pursue this market.

I still can't believe a Hammer! configuration actually made it to
production
....

P.


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