I agree with David. ?It's a hard lesson, but the only way Felder will get the message is if the customer refuses to accept poor service. ?If the show room piece was all scratched up, none of us would be interested unless they offered a significant discount. ?And some of us would not be interested in a cosmetically damaged saw, regardless of the price. ?New is new. ?And the incompetence of their packaging people is not the fault of the customer.
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Demand a replacement table, and strongly suggest they commission the replacement table at their expense.
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That's my two cents worth.
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Alex B.
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On 05/16/2025 1:15 PM PDT David P. Best via groups.io <dbestworkshop@...> wrote:
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There is no excuse for this, but Felder has a history of poor packaging processes. ? You should demand a replacement sliding table. ?Take lots of photos.
David Best
DBestWorkshop@...
https://www.flickr.com/photos/davidpbest/collections/
https://www.youtube.com/@David_Best
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On May 16, 2025, at 1:00?PM, Stan K via groups.io <4279427@...> wrote:
So my new toy was delivered by ABF today, on a flatbed with a piggyback forklift. The driver graciously agreed to maneuver it into my garage so the pallet is level and I can use the usual tricks to get it off. All is good with the world...
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...except the sliding table was clearly crated by a drunk monkey. Eight 2 1/2" screws, four on each side, to attach a 2x4 to a sheet of OSB. Went all the way through the cardboard box the table comes in. Seven have apparently missed the target, but one did not and left a beautiful, deep gash right in the first quarter of the nine foot table.
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The mind boggles.
