Re: Any machine manufacturers known for generally great service?
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Someone in my shop had a mishap with my SCM Sandya widebelt a couple months ago. He was sanding a bunch of short pieces, and one got hung up inside the machine and he wasn't aware. Later someone else went to use it, and was raising the conveyor height, and this piece was directly underneath the head. As a result, the head got out of alignment?with the bed.? I called SCM support, and got a call back within a couple of hours. I spoke directly to a tech, who asked for some further info which I provided. Then I never heard from him again, despite multiple calls, emails, messages left with the office and a promise of a return call. I figured out how to fix it, not sure if it's how they would have done it but it's right.? Last week I got an email saying my support ticket has been closed, and a link to a survey. I gave them an earful?on the survey and have yet to hear back from anyone. Kind of disappointing.
Jason Jason Holtz
J. Holtz Furniture
3307 Snelling Ave. South Minneapolis, MN 55406
612 432-2765 -- Jason J. Holtz Furniture 3307 Snelling Ave. South Minneapolis, MN 55406
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Jason Holtz