I have received several shipments from felder - some with damaged crating but most without.? They were always good to work with and very helpful - while i know there are horror stories it just wasnt my experience ¡. Although nothing of mine looked like the picture David posted!!
On Mon, Jan 10, 2022 at 7:26 PM <
tom@...> wrote:
[Edited Message Follows]
KRP,?
Regarding your question about inspecting at the terminal, I'll copy and paste again the explicit instructions from Felder regarding receiving goods:?
Taking the time needed to properly inspect your freight is extremely important and your responsibility.?Before signing and taking possession, you MUST remove BOTH layers of plastic (outer shrink wrap and yellow inner) to properly inspect for concealed damage.? If you see damage, call Lewis at 866-792-5288 x402 or my cell (Redacted) and we will direct you accordingly.? If you're not sure, it's better to refuse delivery so we can hold the freight company responsible and NOT involve you in the claims process.? If you accept a machine with damage, your full cooperation in the claims process is required.? Not to scare you, just caution you.? When handled properly, deliveries are smooth and cosmetic damage we can fix. ? ? ?
So, if a customer signs for goods without inspection, and later discover damage, you can be ruthless and make all sorts of noise, but I'm sure Felder has all sorts of documentation shows the goods left their warehouse in good condition, and that you would be dealing with the shipping company, not a battle you're likely to win. Rejecting a delivery due to damage may end up yielding results faster than accepting damaged goods, then going through the claims process.?
Again, I've received multiple deliveries from Felder and they've all gone well, but I've unpacked each delivery prior to signing for it, as directed by Felder.?
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Tom Gensmer
Heritage Home Renewals, LLC
Minneapolis, MN
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Michael Marsico
