Hi All,?
I'm joined this forum as I'm looking for some advice on how to go about getting repair work done on our Felder equipment.
We have a Format 4 Kappa 550 sliding table saw. The rise and fall motor would not operate and so we couldn't adjust the blade height up or down. On the display appeared "Enco" which stood for encoder error.
We paid to have Felder come out and they replaced the rise and fall motor with a brand new one. It worked fine except for some calibration - the height had to be set manually, it would never go to the correct height when you typed in the height you wanted. The engineer hung about in his van for a few hours whilst waiting for a colleague to call him back. Eventually he came back and said that a menu was missing from our control panel which prevented him from doing the calibration. He claimed a replacement control panel would have to be fitted.
We just wanted the thing up and running again and were losing patience and since we could manually set the height we were happy.
However, after about a month, the same error came back. Felder just continue to say that the control panel needs replaced but I just do not feel they have adequately diagnosed the problem. The engineer didn't seem to have diagnosed this, just taken this advice from someone on the phone back at hq. This has also led me to believe that there was nothing wrong with the original rise and fall motor, and that may have been misdiagnosed.
So I have a few questions.?
Is there any independent machine engineers that could be engaged to solve this sort of problem?
Would anyone have any suggestions as to how to go about troubleshooting this ourselves first before we commit to paying for another repair that doesn't actually fix the problem?
Is there a way the rise and fall motor can be adjusted manually (not via the up and down arrows on the control but actually manually doing it from underneath the machine)?
Any advice would be much appreciated.
