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Off topic on PC Popups
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I know this is way off base but I have two friends that asked me about this problem.? They are getting popups from Norton and MaCafee that I can not get rid of.? I have added the links to the "Do Not Allow" under notifications and they still appear.? Doing a search on Google only brings up paid for apps.?
I suspect these popup are not from the associated sites directly.? On one of these PC's I have downloaded the MaCafee removal tool and that also did noy stop the popups.? Norton was never installed on both these PC's.
I figures there has to be some very knowledgeable folks lurking that might be able to help.
?
Thanks,
wings515? |
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The removal/stop method often depends on the Brower each person is using. Do you know which browser each person is using? Mike Stone
On Friday, April 11, 2025 at 08:02:08 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote:
I know this is way off base but I have two friends that asked me about this problem.? They are getting popups from Norton and MaCafee that I can not get rid of.? I have added the links to the "Do Not Allow" under notifications and they still appear.? Doing a search on Google only brings up paid for apps.?
I suspect these popup are not from the associated sites directly.? On one of these PC's I have downloaded the MaCafee removal tool and that also did noy stop the popups.? Norton was never installed on both these PC's.
I figures there has to be some very knowledgeable folks lurking that might be able to help.
?
Thanks,
wings515?
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Thanks for the reply. It was on both Google Chrome and MS Edge on the same PC. I have not tried to see if it is on Firefox. Thanks, wings515 On Friday, April 11, 2025 at 11:19:14 AM EDT, C. Michael Stone via groups.io <enots123@...> wrote: The removal/stop method often depends on the Brower each person is using. Do you know which browser each person is using? Mike Stone On Friday, April 11, 2025 at 08:02:08 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote: I know this is way off base but I have two friends that asked me about this problem.? They are getting popups from Norton and MaCafee that I can not get rid of.? I have added the links to the "Do Not Allow" under notifications and they still appear.? Doing a search on Google only brings up paid for apps.? I suspect these popup are not from the associated sites directly.? On one of these PC's I have downloaded the MaCafee removal tool and that also did noy stop the popups.? Norton was never installed on both these PC's. I figures there has to be some very knowledgeable folks lurking that might be able to help. ? Thanks, wings515? |
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Here are some instructions to try if they are using Google Chrome. Mike Stone
On Friday, April 11, 2025 at 08:52:07 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote:
Thanks for the reply. It was on both Google Chrome and MS Edge on the same PC. I have not tried to see if it is on Firefox. Thanks, wings515 On Friday, April 11, 2025 at 11:19:14 AM EDT, C. Michael Stone via groups.io <enots123@...> wrote: The removal/stop method often depends on the Brower each person is using. Do you know which browser each person is using? Mike Stone On Friday, April 11, 2025 at 08:02:08 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote: I know this is way off base but I have two friends that asked me about this problem.? They are getting popups from Norton and MaCafee that I can not get rid of.? I have added the links to the "Do Not Allow" under notifications and they still appear.? Doing a search on Google only brings up paid for apps.? I suspect these popup are not from the associated sites directly.? On one of these PC's I have downloaded the MaCafee removal tool and that also did noy stop the popups.? Norton was never installed on both these PC's. I figures there has to be some very knowledgeable folks lurking that might be able to help. ? Thanks, wings515? |
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I did go to this page and added the McAfee and Norton to the "Not Allowed". I'll go back to see if these two are under the "allowed" links. I should have watched the complete video before. Thanks for the link. wings515 On Friday, April 11, 2025 at 11:55:34 AM EDT, C. Michael Stone via groups.io <enots123@...> wrote: Here are some instructions to try if they are using Google Chrome. Mike Stone On Friday, April 11, 2025 at 08:52:07 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote: Thanks for the reply. It was on both Google Chrome and MS Edge on the same PC. I have not tried to see if it is on Firefox. Thanks, wings515 On Friday, April 11, 2025 at 11:19:14 AM EDT, C. Michael Stone via groups.io <enots123@...> wrote: The removal/stop method often depends on the Brower each person is using. Do you know which browser each person is using? Mike Stone On Friday, April 11, 2025 at 08:02:08 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote: I know this is way off base but I have two friends that asked me about this problem.? They are getting popups from Norton and MaCafee that I can not get rid of.? I have added the links to the "Do Not Allow" under notifications and they still appear.? Doing a search on Google only brings up paid for apps.? I suspect these popup are not from the associated sites directly.? On one of these PC's I have downloaded the MaCafee removal tool and that also did noy stop the popups.? Norton was never installed on both these PC's. I figures there has to be some very knowledgeable folks lurking that might be able to help. ? Thanks, wings515? |
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I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video.
I also did a search to see if either Norton or McAfee was downloaded and they were not.
?
I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked.
?
Additionally the user mentioned he has other friends with this same problem.
?
On going investigation.
?
Thanks,
wings515 |
开云体育I'd be strongly suspecting that these popups are not, in fact, from McAfee or Norton. McAfee has a fairly good page on spotting and eliminating fake popups: In particular note that if setting the browser to block popups
from the claimed site is not working, that is another indication
that the popup did not originate with that site. (I can't tell
you, off the top of my head how to identify the actual source site
for popups; sorry.) Disclaimer - I haven't use Windoze for at least five years, so my
experience is quite dated. Donald.
On 4/12/25 11:56, Dan Kahn via
groups.io wrote:
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Have you ran a scan with Malwarebytes? Mike Stone
On Saturday, April 12, 2025 at 08:56:39 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote:
I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video.
I also did a search to see if either Norton or McAfee was downloaded and they were not.
?
I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked.
?
Additionally the user mentioned he has other friends with this same problem.
?
On going investigation.
?
Thanks,
wings515
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Donald, I agree, these pop-ups are not from both McAfee and Norton but some other insidious hacker. Since they are on both Chrome and Edge, I would think they are imbedded in the registry some place. I am wondering if Malwarebytes and PrivaZer might be able to find and eliminate them. I have both of these and are not plagued by these popups. wings515 On Saturday, April 12, 2025 at 02:59:42 PM EDT, Donald H Locker via groups.io <dhlocker@...> wrote: I'd be strongly suspecting that these popups are not, in fact, from McAfee or Norton. McAfee has a fairly good page on spotting and eliminating fake popups: In particular note that if setting the browser to block popups from the claimed site is not working, that is another indication that the popup did not originate with that site. (I can't tell you, off the top of my head how to identify the actual source site for popups; sorry.) Disclaimer - I haven't use Windoze for at least five years, so my experience is quite dated. Donald.
On 4/12/25 11:56, Dan Kahn via groups.io wrote: I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video. I also did a search to see if either Norton or McAfee was downloaded and they were not. ? I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked. ? Additionally the user mentioned he has other friends with this same problem. ? On going investigation. ? Thanks, wings515 |
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I am about to ask the users to install Malwarebytes and see if it picks it up. wings515 On Saturday, April 12, 2025 at 07:50:26 PM EDT, C. Michael Stone via groups.io <enots123@...> wrote: Have you ran a scan with Malwarebytes? Mike Stone On Saturday, April 12, 2025 at 08:56:39 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote: I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video. I also did a search to see if either Norton or McAfee was downloaded and they were not. ? I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked. ? Additionally the user mentioned he has other friends with this same problem. ? On going investigation. ? Thanks, wings515 |
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The quickest and easiest download for Malwarebytes is from Ninite.com. Mike Stone
On Sunday, April 13, 2025 at 07:36:27 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote:
I am about to ask the users to install Malwarebytes and see if it picks it up. wings515 On Saturday, April 12, 2025 at 07:50:26 PM EDT, C. Michael Stone via groups.io <enots123@...> wrote: Have you ran a scan with Malwarebytes? Mike Stone On Saturday, April 12, 2025 at 08:56:39 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote: I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video. I also did a search to see if either Norton or McAfee was downloaded and they were not. ? I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked. ? Additionally the user mentioned he has other friends with this same problem. ? On going investigation. ? Thanks, wings515 |
开云体育Are they actually popups from the browser or do they just look like browser popups? Donald. On 4/13/25 10:35, Dan Kahn via
groups.io wrote:
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Hard to tell. They look like popups and have a loud audio also. They can not be moved from the lower right hand corner which covers the "Settings" link on chrome. A couple of clicks and the picture goes away abut I don't have a lot of screen time to see fully what is going on. Just got one user link using TeamViewer to look at the 'Site Permissions' and found nothin listed as allowed. I'll have to spend more time on their screen to determine more. I did see some posting about resetting Chrome to factory default but since it is also no Edge, I don't give that much credit. One user called McAfee and they stated what he is seeing is NOT a McAfee popup. So it must be some other hack. I'll try on Monday to install Malwarebytes to see if there is a change. Thanks for staying with me. wings515 On Sunday, April 13, 2025 at 11:07:45 AM EDT, Donald H Locker via groups.io <dhlocker@...> wrote: Are they actually popups from the browser or do they just look like browser popups? Donald. On 4/13/25 10:35, Dan Kahn via groups.io wrote: Donald, I agree, these pop-ups are not from both McAfee and Norton but some other insidious hacker. Since they are on both Chrome and Edge, I would think they are imbedded in the registry some place. I am wondering if Malwarebytes and PrivaZer might be able to find and eliminate them. I have both of these and are not plagued by these popups. wings515 On Saturday, April 12, 2025 at 02:59:42 PM EDT, Donald H Locker via groups.io <dhlocker@...> wrote: I'd be strongly suspecting that these popups are not, in fact, from McAfee or Norton. McAfee has a fairly good page on spotting and eliminating fake popups: In particular note that if setting the browser to block popups from the claimed site is not working, that is another indication that the popup did not originate with that site. (I can't tell you, off the top of my head how to identify the actual source site for popups; sorry.) Disclaimer - I haven't use Windoze for at least five years, so my experience is quite dated. Donald.
On 4/12/25 11:56, Dan Kahn via groups.io wrote: I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video. I also did a search to see if either Norton or McAfee was downloaded and they were not. ? I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked. ? Additionally the user mentioned he has other friends with this same problem. ? On going investigation. ? Thanks, wings515 |
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You could also try Hitman Pro.
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Dave On 4/13/2025 10:54 AM, Dan Kahn via groups.io wrote:
Hard to tell. They look like popups and have a loud audio also. They can not be moved from the lower right hand corner which covers the "Settings" link on chrome. A couple of clicks and the picture goes away abut I don't have a lot of screen time to see fully what is going on. Just got one user link using TeamViewer to look at the 'Site Permissions' and found nothin listed as allowed. |
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