Hi Lawrence,
A lot of this technical information is over my head (I taught English and am not very tech savvy)
Bottom line ¡ª Are you saying you do not recommend purchasing JuiceBox Home EVSEs now and in the future?
Thanks,
Sybil
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All,
Last night at 11pm I received the following link via an EV email list:
I found a few other articles on the topic and read all the comments.?
The short story is that the Enel X Way app that can control your JuiceBox or Enel X electric vehicle charger is being discontinued on October 11th.?
My suggestion is that, through the app, you check that your EVSE is online and set to the maximum amperage your circuit can handle and that scheduled charging is turned off.? Avoid toggling any settings that don¡¯t require it, as customer support may not be available if there¡¯s a problem.? Then unpair the charger.? An extra precaution would be to cancel your account.?
On 2018 and 2019 JuiceBox EVSEs, there¡¯s a trim pot (variable resistor) on the circuit board to hardware limit the amperage. Setting the app to the maximum and using the trimpot preserves your options. ?Opening the cover of a unit that has been outdoors may take several applications of penetrating oil and light tapping with a hammer over the course of as many days, as it did for me.?
I also encourage you to take your EVSE off your WiFi network to further reduce exposure to its settings being adjusted by nefarious actors at some point in the future. ?If you can¡¯t do this by cycling the EVSE¡¯s power and logging into its own WiFi network, you can put it on your WiFi router¡¯s blocked list.?
JuiceBox was a seemingly solid local company in San Carlos, but then were bought up by the Italian Enel X.? Even recently I was impressed by their very responsive and diligent customer service, easily reached by phone and email.? Now Enel X is consolidating their operations to countries where they also sell electricity; the USA and Canada are not amongst them.?
The worst of it is that all of their commercial and public chargers will become unusable overnight, as they require continual connection to the Enel X server.?
Good luck in weathering the transition and please spread the word so others aren¡¯t left with an unusable home EV charger.
Thanks.?
Lawrence?
Reference links regarding Enel X shutting down in USA and Canada:?
Email address for company sanctioned information:
