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Sonos Network Issues

 

Wondering if anyone has had issues with Sonos devices all dropping offline after a reboot? We have a rather large network and Sonos devices are on two switches in two separated racks connected over fiber. What's interesting is I get "Multicast Success" on the diagnostics page but all of my devices show up not registered. Wondering if I may still be having some kind of multicast/ network issues. Only major thing of note in my opinion is that our router/ primary managed switch are not in the same rack as our Cp4-R. Thanks!?
 

Marty,?
?
Not offering any help but this topic has been beaten to death. Sonos and Crestron will never work well together. And yes Sonos falls offline ALL THE TIME.
 

Not only does the CP4 loses connection to the Sonos intermittently, but I had a case recently where the Crestron Sonos module was? causing the TSR-310 remote to intermittently stop responding.? The TSR-310 (or CP4) would cue up commands,? then several minutes later eventually reconnect, and then spit out out the stored commands at once.? At no time was the TSR-310 displaying "Connecting to control system".? If was only after looking at the CP4 error log that I discovered it was the Crestron Sonos module that caused the issue.? While there was a Sono module in the CP4 program, at this point the Sonos device wasn't installed yet.? Here are the errors I got..
?
? ? ? ? ? ? CP4 Control Console
? ? ? ? ? ? CP4>
? ? ? ? ? ? CP4>err
? ? ? ? ? ?? .....
? ? ? ? ? ? ? 289. Notice: SimplPlus[App01] # 2025-03-13 12:56:59 # Sonos Broadcast discovery result: no devices found.
? ? ? ? ? ? ? 290. Notice: SimplPlus[App01] # 2025-03-13 12:57:04 # Sonos - The system state changed to "Not Connected".
? ? ? ? ? ? ? 291. Notice: SimplPlus[App01] # 2025-03-13 12:57:04 # Sonos - The system connection failure reason changed to "Sonos Household Not Found".
? ? ? ? ? ? ? 292. Error: LogicEngine_1 # 2025-03-13 12:57:53 # Could not obtain console symbol protection mutex for S-15.1.2.2:S-3.3 (status: 1460). Did not transmit [who\x0D]
? ? ? ? ? ? ? 293. Notice: SimplPlus[App01] # 2025-03-13 13:02:05 # Sonos - Auto discovery in progress.
? ? ? ? ? ? ? 294. Notice: SimplPlus[App01] # 2025-03-13 13:02:05 # Sonos - The system state changed to "Auto Discovery Mode".
? ? ? ? ? ? ? 295. Notice: SimplPlus[App01] # 2025-03-13 13:02:05 # Sonos - Discovery mode changed to "multicast".
? ? ? ? ? ? ? 296. Notice: SimplPlus[App01] # 2025-03-13 13:02:05 # Sonos - Multicast discovery started.
? ? ? ? ? ? ? 297. Notice: SimplPlus[App01] # 2025-03-13 13:02:05 # Sonos - The system state changed to "Connecting to Primary Device".
? ? ? ? ? ? ? 298. Error: LogicEngine_1 # 2025-03-13 13:02:07 # Could not obtain console symbol protection mutex for S-15.1.2.2:S-3.3 (status: 1460). Did not transmit [who\x0D]
? ? ? ? ? ? ? 299. Error: TLDM # 2025-03-13 13:02:07 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 300. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 301. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 302. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 303. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 304. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 305. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 306. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 307. Error: TLDM # 2025-03-13 13:02:08 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 308. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 309. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 310. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 311. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 312. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 313. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 314. Error: TLDM # 2025-03-13 13:02:09 # S3 IOP error: Queueing IR packet failed
? ? ? ? ? ? ? 315. Notice: SimplPlus[App01] # 2025-03-13 13:02:35 # Sonos - Discovery state changed to idle.
?
It was between error 294 and error 299 that the TSR-310 stop responding (note there is only 2 seconds between these two errors).
Remove the Sonos module from the program and the TSR-310 hasn't failed since.
?
 

Steve,
was that with a CH or custom system?
 

CP4 running SIMPL.? Not Crestron Home.

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