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DM-TX-201-C Failing
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goofy_1562
Hi All
We seem to be having quite a few of these failing lately under warranty, Disproportionate to what we would normally expect. Anybody else getting the same? Maybe a bad batch? Or are we just unlucky? Which for our experience with Crestron gear is unusual, I can count the number of processors that have faulted under warranty on one hand. Cheers Jon |
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DM Transmitters seem to have a much higher failure rate than other devices -- I suspect it might have something to do with how bloody hot they run [I nearly burnt my hand picking up a DM-TX-201-C-2G a couple weeks back...and it wasn't mounted in the (air-tight) electrical box yet.]
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When you say "quite a few" can you break that down into numbers? In my experience, averaged across all of the DM jobs (Classic and 8G) I've done 20-25% seems to be the average DM failure rate (either DOA or in the first 30 days) with those failures heavily skewed to transmitters. (Most amusing failure so far: DM-TX-200 with nothing connected to it reporting valid HDMI sync [and DM tool reported HDCP authenticated video, with 24 keys supported, at 0x0 at 0Hz.] -- wouldn't pass HDMI or VGA) Lincoln -- Lincoln King-Cliby, CTS Sr. Systems Architect | Crestron Certified Master Programmer (Silver) ControlWorks Consulting, LLC Crestron Authorized Independent Programmer -----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of goofy_1562 Sent: Tuesday, March 27, 2012 8:31 PM To: Crestron@... Subject: [Crestron] DM-TX-201-C Failing Hi All We seem to be having quite a few of these failing lately under warranty, Disproportionate to what we would normally expect. Anybody else getting the same? Maybe a bad batch? Or are we just unlucky? Which for our experience with Crestron gear is unusual, I can count the number of processors that have faulted under warranty on one hand. Cheers Jon ------------------------------------ Check out the Files area for useful modules, documents, and drivers. A contact list of Crestron dealers and programmers can be found in the Database area. Yahoo! Groups Links |
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goofy_1562
Hi Lincoln
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Yeah I reckon ours are about 1 in 5 too, and definitely the transmitters, receivers are generally OK. I've also wondered about the life exepectancy of the 2G's in wall mounted type... Cheers Jon --- In Crestron@..., Lincoln King-Cliby <lincoln@...> wrote:
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Couple of failures, assumed to be heat-related. Got a couple of 2G Units going in this week, some in rings and some in floorboxes. Wondering how long the floorbox ones will live.
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--- In Crestron@..., "goofy_1562" <jon@...> wrote:
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