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Crestron Capture HD Pro - No recording of camera and video sources. #crestron #cisco


 

Hello,

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we are testing a lecture capture system with a Capture-HD Pro and a TTC08-02 Cisco SDI camera (new version) at the moment. It should be a quick streaming solution for a cancelled event.

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The latest firmware was installed to the CHD and we are using the example program (QM-RMC + Capture-HD) in stand-alone-mode without fusion.

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The problem is that the USB recording of content and camera input is not working. The confidence screen is black as well.

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The cisco camera has been tested in AUTO-mode, 1080p/30 and 720p/30 resolution. The simultanious HDMI output works at a Vaddio AV Bridge without issues.

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Tested and working functions:

-???????HDMI Input -> HDMI Output (content mode)

-???????VGA Input -> HDMI Output (content mode)

-???????VGA input -> VGA output (loop out)

-???????USB recording AUDIO ONLY (.ts file, VLC player)

-???????The content input and the SDI-input are displayed as ?detected¡° in the program.

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Not working functions:

-???????HDMI output in confidence mode (black screen) for several PIP-combinations and VGA and HDMI content input. SDI camera connected and disconnected, HDMI source connected and disconnected ¨C tested in several SDI/HDMI combinations.

-???????USB picture recording (720p/30 and 1080p/30) ¨C The audio signal has been recorded. Same setup as described fort he confidence output.

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Now I am wondering if I have a broken device or if I made a mistake setting up the devices. I heard that there are some issues with the Capture HD in general.

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Thank you in advance!

Regards

Peter