开云体育

I’ve had a few clients call me in the last few days saying that they get “Platform not supported” messages, that are running 14.1 on the latest iPhone.
Works on my phone that runs 13.6

Not a setting issue on their phones, they sent me screen shots etc.

Thoughts?

Thanks!

Platform not supported normally only shows up when the project type does not match the app, are you sure they've installed the correct app?

Try deleting the system from the app, then entering it as a new system with the same credentials. I've seen that work after iOS updates before.

It could potentially be that they installed the Mobile instead of Mobile pro. They both sent me the screen shot settings but think both apps look the same. I haven’t looked at the free old Mobile version in years.

Yeah, deleting the system and re inputting it again has worked for us as well. Didn’t work this time

Also reloading the project file to the processor has worked for us as well a few times.

Spoke to Crestron and apparently something changed in the app settings in 14.0. Will update my phone and see if it still works.

?