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3 series Processor Auto hard reset - looking for Opinions on Doing it daily


 

Hello All,?


I¡¯m looking for everyone¡¯s opinion on doing a hardware reset on my 3 series processors Automatically everyday at 3am. I was trying to use the event scheduler to perform the Hardware resets only on Saturday¡¯s, but am having issues getting it to properly initiate the event.?

I am concerned that doing it everyday may cause issues In the future with my processors, but not sure. It¡¯s technically just a processor reboot or like turning the power off in the rack so I don¡¯t think doing it everyday will be an issue. Any/all thoughts and opinions are appreciated!?



Thank you,?
Jose Yanes?
786-554-1799


--


Evan Kontos
 

the scheduler can only kick off one event at a time so if you have 3 events that need to happen at 8:15 it will only do the last one.? Found that out with my thermostats.? had to separate them by a minute each.? Even Crestron support didnt know.? I used the sample scheduler program btw.


 

¿ªÔÆÌåÓý

Generally if you¡¯re resetting a processor with any frequency, let alone daily, it¡¯s a symptom of a bigger issue that you should really track down and fix first.

?

I have many processors with a hundreds of days of uptime (my house only has 14 but that¡¯s because the meter was replaced 2 weeks ago, otherwise low uptime on the client systems I¡¯m looking at are due to firmware updates and still >30 days, one firmware-nervous client is at 250 days from a random sampling)

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Jose Yanes
Sent: Thursday, October 29, 2020 4:25 PM
To: [email protected]
Subject: [crestron] 3 series Processor Auto hard reset - looking for Opinions on Doing it daily

?

Hello All,?

?

?

I¡¯m looking for everyone¡¯s opinion on doing a hardware reset on my 3 series processors Automatically everyday at 3am. I was trying to use the event scheduler to perform the Hardware resets only on Saturday¡¯s, but am having issues getting it to properly initiate the event.?

?

I am concerned that doing it everyday may cause issues In the future with my processors, but not sure. It¡¯s technically just a processor reboot or like turning the power off in the rack so I don¡¯t think doing it everyday will be an issue. Any/all thoughts and opinions are appreciated!?

?

?

?

Thank you,?

Jose Yanes?

786-554-1799



--


 

Hello Lincoln,?

Not hard resetting for any issue related reason, I just want to reduce the runtime so that I do not have 180 days plus of uptime. My main objective is to just have my system uptime usually no more than a week or 2.

I appreciate your response, again I just fear doing a hard reset daily which is a easy add on for my programming without having to resolve my event scheduler issue.?

Thank you,?
Jose Yanes?


On Thursday, October 29, 2020, Lincoln King-Cliby <lincoln@...> wrote:

Generally if you¡¯re resetting a processor with any frequency, let alone daily, it¡¯s a symptom of a bigger issue that you should really track down and fix first.

?

I have many processors with a hundreds of days of uptime (my house only has 14 but that¡¯s because the meter was replaced 2 weeks ago, otherwise low uptime on the client systems I¡¯m looking at are due to firmware updates and still >30 days, one firmware-nervous client is at 250 days from a random sampling)

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Jose Yanes
Sent: Thursday, October 29, 2020 4:25 PM
To: [email protected]
Subject: [crestron] 3 series Processor Auto hard reset - looking for Opinions on Doing it daily

?

Hello All,?

?

?

I¡¯m looking for everyone¡¯s opinion on doing a hardware reset on my 3 series processors Automatically everyday at 3am. I was trying to use the event scheduler to perform the Hardware resets only on Saturday¡¯s, but am having issues getting it to properly initiate the event.?

?

I am concerned that doing it everyday may cause issues In the future with my processors, but not sure. It¡¯s technically just a processor reboot or like turning the power off in the rack so I don¡¯t think doing it everyday will be an issue. Any/all thoughts and opinions are appreciated!?

?

?

?

Thank you,?

Jose Yanes?

786-554-1799



--



--


 

Hello Evan,

I have only one event in the .dat file to trigger the hard reset at 3am, I tried only Saturday¡¯s, tried everyday and still nothing. I user text console to set time to a few minutes before 3am, would wait and the event never triggers. I also used the sample code provided by Crestron and modified it for DMPS3-4K-100-C and looking in debugger everything is active and enabled. When trigger manually the hard reset works fine, it just seems to not be calling the event. I am waiting on a call from Crestron support to see what else could be going on, but from what I can tell, seems that everything right. Obviously it¡¯s going to be something small that is going unnoticed.?

I appreciate the help, and def feel more comfortable with getting the event scheduler to work properly.?

Thank you,?
Jose Yanes?


On Thursday, October 29, 2020, Evan Kontos via <ekontos=[email protected]> wrote:
the scheduler can only kick off one event at a time so if you have 3 events that need to happen at 8:15 it will only do the last one.? Found that out with my thermostats.? had to separate them by a minute each.? Even Crestron support didnt know.? I used the sample scheduler program btw.



--


Evan Kontos
 

You need to also look at the .dat file.? There needs to be what appears to be an errant line at the very top,? #2, and the file MUST be in the NVRam folder on the processor and in the subfolder for the program name that corresponds with what you are running.? These 2 items were gotchas for me.? Once that is done, you should be able to just page thru the .dat file using the event buttons and it will display all of the events that you have scheduled.


Evan Kontos
 

BTW, the #2 needs to be there if you are using the latest update of the scheduler.


 

¡°Not hard resetting for any issue related reason, I just want to reduce the runtime so that I do not have 180 days plus of uptime. My main objective is to just have my system uptime usually no more than a week or 2.¡±

...Huh?

Ok now I¡¯ve gotta know the reason, you have piqued my interest...please share.


 

¿ªÔÆÌåÓý

I see it as more of a proud moment when the processor has had a very long uptime. When I see that it has a short up time I wonder why did it need to be rebooted, and is there something in my code that could be done better?

Ryan Cunningham?

On Oct 29, 2020, at 7:53 PM, AVMaster <AVMaster619@...> wrote:

?¡°Not hard resetting for any issue related reason, I just want to reduce the runtime so that I do not have 180 days plus of uptime. My main objective is to just have my system uptime usually no more than a week or 2.¡±

...Huh?

Ok now I¡¯ve gotta know the reason, you have piqued my interest...please share.


 

Yea I don't get it. Never met anyone that doesn't want all that pesky uptime on their systems haha. Maybe I could sort of understand if you didn't want it running 24/7 if you wanted to save electricity or something or thinking you could extend the life of the processor. But to reboot it just for the hell of it doesn't seem useful.?


 

It can be a useful guard against undiagnosed memory leaks.? I used to schedule weekly reboots for larger 2-series programs to keep them responsive.? Haven't found it necessary on 3-series.

On Fri, Oct 30, 2020 at 8:48 AM <johnh@...> wrote:
Yea I don't get it. Never met anyone that doesn't want all that pesky uptime on their systems haha. Maybe I could sort of understand if you didn't want it running 24/7 if you wanted to save electricity or something or thinking you could extend the life of the processor. But to reboot it just for the hell of it doesn't seem useful.?


 
Edited

I just want to chime in and say that there's no reason to limit the uptime of a modern Crestron processor. I have some with 700+ days of uptime (client doesn't have a maintenance contract so never firmwared) and they are still solid. They're built to be powered on 24/7 for years and doing a regular power cycle isn't going to help extend the lifetime of the processor.

I remember as a radio station IT administrator having a couple mission critical broadcast servers and purpose-built embedded PC boxeswith uptimes of ~5 years (radio stations don't like planned downtime), just happily running server 2012. Systems that are stable like that should never need to rebooted, and properly configured and programmed Crestron processors are in that same league.