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I'm going on hearsay here but I was told Lutron recently pushed from the cloud an update to their QSX processors. I didn't know this was a thing but apparently it is. Coincidentally, around the same time a system we have stopped being able to control shades. This is using the Simpl module "Lutron HomeWorks QSX Command Processor v1.3" which is in the Crestron module store, but I know it's written by Control Concepts.?

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Has anyone heard of this or has systems that have stopped working? if I turn on the debug option I get a lot of?

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CP4>[FAh][E0h][01h]LutronLeapCommLib1[ Reconnect!!! ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ Connecting to: 192.168.1.112 ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ SocketStatusChange: SOCKET_STATUS_NO_CONNECT ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ Reconnect!!! ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ Connecting to: 192.168.1.112 ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ SocketStatusChange: SOCKET_STATUS_NO_CONNECT ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ Reconnect!!! ]
[FBh][FAh][E0h][01h]LutronLeapCommLib1[ Connecting to: 192.168.1.112 ]

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The QSX processor is absolutely at the correct address and pingable from my processor. So we're curious if something they did broke this module's ability to communicate, or something with their authentication, or maybe it's some unrelated issue unique to this site. Rebooting both ends etc all tried.?

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TIA

OP

Have quite a few QSX jobs out there and I havent heard of any issues. But then again I am also the Lutron programmer and I always turn off auto updates on the Lutron side. They seem to think things should just update on their own for no particular reason. I have seen once or twice recently though that a Lutron processor will completely drop off the network and need a reboot to get it back online. Their engineering dept said the processor couldnt renew its IP from the router and reverted to local link address, and apparently it doesnt retry to grab an IP. Which is really poor design on their part.?

I did just have a quick chat with Lutron QS(x) support and they said that they have not heard about anything like this, so hopefully there's nothing to the hearsay!...

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But yes, JohnMax, Lutron has had a long history of IP-related 'bone-headia'. they really need to get that working.

My latest was servicing a QS system and they told me that they HIGHLY recommended not using Wifi to connect to and manage processors!!!

Did you ever find what the issues was, I'm having the same thing on a new install and I'm about to pull out whats left of my hair.

Was this ever resolved?

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I am having a different issue with Comms with a currect QSX install that's been going for 3 weeks.?

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It seems just fine on the Crestron side - I don't see any dropouts while debugging.

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BUT Lutron is saying there are errors in communication sometimes and blaming it on the Crestron AV3 + Control Concepts 1.3 modules.

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Theu may be full of it. Anyway here is LUTRON's assessment:

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I have several sites with QSX and not seeing these issues.?

Same for me…

OK, thanks...