开云体育

Crestron Go Tablet - iPad locking up after kept alive for X amount of time

XSDS All Messages By This Member #253361 I have a client who has an issue I have researched, but have not been able to find anyone else experiencing the problem.? I'm still trying to determine where the problem may lie but would love to hear if anyone else has run into this issue and/or thoughts on what may be causing it. Basically the client has an iPad with a VTP project hosted on the processor.? It's not a large project at all, just a pretty standard resi type project that works perfectly fine on the in wall panels.? The client is stating that locally (iPad is on the local network) after random period of times, while the iPad is locked in keep awake, when the iPad is running the application and project, the entire app will lock up not allowing any input from the user.? The client then has to close the app, reload and it works fine again until the next lockup which is basically just another RNG amount of time. The application, iPad and processor are all up to date with firmware and iOS updates. LockConfig:? ?Off Lock Orientation:? Off Auto-reconnect:? Off Check for Update:? On Logging Enabled:? Off Hide Demo Project:? Off Use Improved H.264 Player:? On Thoughts?? TIA!
Jim All Messages By This Member #253362 Hi. I'm a Newbie here, and have a long way to go, programming wise, but having owned iPads and iPhones for a decade now, I personally do NOT like auto updates. I would start with turning the 'Check for Updates' off.
XSDS All Messages By This Member #253363 Yeah, we have tried both settings, no change unfortunately. toggle quoted message Show quoted text On Thu, Apr 25, 2024 at 01:51 PM, Jim wrote: Hi. I'm a Newbie here, and have a long way to go, programming wise, but having owned iPads and iPhones for a decade now, I personally do NOT like auto updates. I would start with turning the 'Check for Updates' off.
ckangis All Messages By This Member #253364 First my standard settings are similar, just changing the Auto-Recon to Yes and Hiding the Demo project, neither of which should have any bearing on your situation. Check for updates has never been an issue for me... Also, is this the GO app or the Silver Crestron App?? The Silver Crestron App still works but I can see that this may not last as it was deprecated 4+ years ago... Do you know if the iPad goes 'Offline' with the processor (IPTable) when this happens?? It may or may not, but this could shed some light... Though this has been discussed at length over the last 4-5 years, if this is an existing project that has been running on some level for longer than 5+ years...Any change that your Router has ports forwarded? particularly directly to the processor?? If so, That is likely your issue. Close the ports for a test and see if it solves your issue.
XSDS All Messages By This Member #253366 Go App for Tablet. It doesn't go offline as far as signals go until the app is force closed.? So it is technically keeping the TCP connection alive, but the application itself is locking up. The project was installed less than a year ago.? No change to any network settings that I am aware of, but that's not my department.? It's local as well so ports "shouldn't" matter, but I will check with the companies IT department to make sure they didn't harden the local network at all.? It connects and works for X amount of time, so I don't think this is an issue though. toggle quoted message Show quoted text On Thu, Apr 25, 2024 at 02:30 PM, ckangis wrote: First my standard settings are similar, just changing the Auto-Recon to Yes and Hiding the Demo project, neither of which should have any bearing on your situation. Check for updates has never been an issue for me... Also, is this the GO app or the Silver Crestron App?? The Silver Crestron App still works but I can see that this may not last as it was deprecated 4+ years ago... Do you know if the iPad goes 'Offline' with the processor (IPTable) when this happens?? It may or may not, but this could shed some light... Though this has been discussed at length over the last 4-5 years, if this is an existing project that has been running on some level for longer than 5+ years...Any change that your Router has ports forwarded? particularly directly to the processor?? If so, That is likely your issue. Close the ports for a test and see if it solves your issue.
Tim Greenbank All Messages By This Member #253367 开云体育 “Check fir updates” checks the processor web server for any changes in the UI files and if so loads the new updated UI project. It’s worth leaving switched on unless you have a reason to otherwise? Tim Greenbank Control Systems Engineer toggle quoted message Show quoted text On 25 Apr 2024, at 19:30, ckangis via groups.io <chris@...> wrote: ?First my standard settings are similar, just changing the Auto-Recon to Yes and Hiding the Demo project, neither of which should have any bearing on your situation. Check for updates has never been an issue for me... Also, is this the GO app or the Silver Crestron App?? The Silver Crestron App still works but I can see that this may not last as it was deprecated 4+ years ago... Do you know if the iPad goes 'Offline' with the processor (IPTable) when this happens?? It may or may not, but this could shed some light... Though this has been discussed at length over the last 4-5 years, if this is an existing project that has been running on some level for longer than 5+ years...Any change that your Router has ports forwarded? particularly directly to the processor?? If so, That is likely your issue. Close the ports for a test and see if it solves your issue.
ScubaSteve All Messages By This Member #253373 I see this problem fairly often as we have a large number of iPads deployed over a number of sites.? ? Force close and restart the iPad fixes as you describe.? ? I have also seen the Go App respond again after 5 to 10 seconds, so its worth getting your client to touch a button on the page and wait for up to 30 seconds and see if the app comes back to life.? ?TBH, by the time you have been waiting 10 seconds or so you can have force closed and restarted....but worth testing to see if the app has stopped or just there is a delay.? ? ?My hunch is this is to do with the iPad IOS standby and power settings as it always happens after a period of time when the iPad has not been used, however I've never got to the bottom of that.? ? ?I don't believe we noticed the problem in the older iPad app or IOS versions and my perspective is its started to appear in the last 4 or so years.? ?Other than that we've never bothered to test it further.? ? ?You could try hooking up an iPad on an ethernet cable and switching off Wi-FI and see if this is Wi-Fi, Network related or IOS power saving related.? ? ?Its certainly not Crestron processor related as we also run computer based smart graphics mirrors of the iPad GUI and they never stop working.
ckangis All Messages By This Member #253375 On Thu, Apr 25, 2024 at 03:15 PM, XSDS wrote: It's local as well so ports "shouldn't" matter, but I will check with the companies IT department to make sure they didn't harden the local network at all.? It connects and works for X amount of time, so I don't think this is an issue though. I agree with what ScubaSteve said... And to the 'Local so ports shouldn't matter, My first symptom with this problem was that my client couldn't connect his phone locally. It appeared that the 'dark web' was pounding so hard on long ago opened ports that his iPhone couldn't make a solid connection to the processor locally... That said, I'm sure (I hope!) that the IT company wouldn't be opening ports in this day and age. I assume that they certainly wouldn't open ports to your processor unless you asked them to anyway... Keep us posted!!

Previous Topic Next Topic