开云体育

I don't really understand. How have they paid for iPad functionality in their system already?

--- In Crestron@..., "rogiervs" <rogier@> wrote:

That's not true, these 30 iPads will not be on the same Apple ID. I don't mind my customers paying $99 for the iPad app, but think that customers that have paid for iPad functionality in their system should not have to pay twice. The explanation is techy, communication to customers should always be solution driven imo.

--- In Crestron@..., "amdtech2000" <jack.kolesar@> wrote:

For $99? Hell if they have 1 iPad it is $99. If they have 30 iPads, it is $99. Sounds like a non-issue. You have a multiple factor of that invested in redesigning the panels.

Could be worse. AMX is over $700 PER DEVICE because they use a licensing system and the customer doesn't buy the app (it's free). They buy a license from YOU. That is a lot tougher to explain but is still WAY cheaper than buying an AMX/Crestron touch panel.

Jack

--- In Crestron@..., "rogiervs" <rogier@> wrote:

Hey guys, am I the only one who finds it hard to explain to my customers who bought the Mobile Pro app recently that if they want to upgrade their experience they need to purchase the upgrade for another $99?

Info on the new app has been up since the middle of March in Labs and since at least June on the main site.

--- In Crestron@..., "rogiervs" <rogier@> wrote:

Maybe I don't get the Apple thing good enough, I was under the impression that Crestron got most of the purchase and thus should be able to do a refund for something bought two months ago they'll never use...
For the record, it's not about the $99, just the principle.

--- In Crestron@..., Paul Cunningham <paul.cunningham@> wrote:

Pretty much (btw - just misquoting your "hard to explain" bit below, not being snarky). No one paid anything for the AV2 firmware because Crestron chose not to charge for it; Apple of course chooses differently. Whaddayagonnado...

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of rogiervs
Sent: Wednesday, August 14, 2013 4:21 PM
To: Crestron@...
Subject: [Crestron] Re: Crestron for iPad

That's exactly what will happen, they will install the new app, I will be able to copy my TSW programming to the iPads and they will get a refund for something I didn't get any margin on in the first place. Has nothing to do with "being bad" at explaining stuff.
How much did you pay for the AV2 firmware that enabled the Core 3 Smartobjects?

--- In Crestron@..., Paul Cunningham <paul.cunningham@> wrote:

Correct on the device count; Apple limits you to a total combination of 10 iOS devices and computers (or non-iOS iTunes instances technically) per AppleID.



It's not about "paying twice", it's about playing by Apple's rules, over which neither you nor Crestron has any control - Apple is the gatekeeper here. Like Chip said, if they already paid for iPad functionality they don't have to pay twice - they have to pay to UPGRADE the app to enable better features. Or you can just take $99 out of your bottom line if you're bad at explaining it to them.

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of rogiervs
Sent: Wednesday, August 14, 2013 1:06 PM
To: Crestron@...
Subject: [Crestron] Re: Crestron for iPad

That's not true, these 30 iPads will not be on the same Apple ID. I don't mind my customers paying $99 for the iPad app, but think that customers that have paid for iPad functionality in their system should not have to pay twice. The explanation is techy, communication to customers should always be solution driven imo.

--- In Crestron@..., "amdtech2000" <jack.kolesar@> wrote:

For $99? Hell if they have 1 iPad it is $99. If they have 30 iPads, it is $99. Sounds like a non-issue. You have a multiple factor of that invested in redesigning the panels.

Could be worse. AMX is over $700 PER DEVICE because they use a licensing system and the customer doesn't buy the app (it's free). They buy a license from YOU. That is a lot tougher to explain but is still WAY cheaper than buying an AMX/Crestron touch panel.

Jack

--- In Crestron@..., "rogiervs" <rogier@> wrote:

Hey guys, am I the only one who finds it hard to explain to my customers who bought the Mobile Pro app recently that if they want to upgrade their experience they need to purchase the upgrade for another $99?

------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links

------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links

Hi Fabio,

I don't know the model # off the top of my head & I'm on the road without it this week but I do know it's rather pricy (I want to say $10k-or-more-ish) so we only have one in the office; it's not quite "just throw it in your bag" material but it is very handy when you're commissioning a DM system or having "weird problems"

Lincoln

--
Lincoln King-Cliby, CTS
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
ControlWorks Consulting, LLC
Crestron Services Provider

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of fabiodaubermann
Sent: Thursday, June 20, 2013 11:28 AM
To: Crestron@...
Subject: [Crestron] Re: DMPS300 and RS232 on DM room boxes...

Hi Lincoln,

do you happen to know what model is the Fluke meter that Crestron recommends? Sounds like a must have tool in the bag...
I am suspecting that I might have some wiring and/or termination issues.

Thanks,
Fabio

--- In Crestron@..., Lincoln King-Cliby <lincoln@> wrote:

Check the IP table when the control doesn't seem to work -- specifically if the IP ID is "offline".

If the IPID is offline but you're passing video recheck and recertify (not just continuity test--use the Fluke meter that Crestron recommends) the DM cable. I've seen some "questionable" DM cables that pass video and DMNet (so you can use RCON .... commands) but not (good enough) Ethernet for the control side of the box to come online with the program.

Earlier this month I had a project where the box was dropping offline more frequently than I could count (literally)...the installers jiggled the DM cable and problem solved. (They did reterminate the suspect end, of course)

Lincoln

--
Lincoln King-Cliby, CTS
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
ControlWorks Consulting, LLC
Crestron Services Provider

-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of fabiodaubermann
Sent: Wednesday, June 19, 2013 6:46 PM
To: Crestron@...
Subject: [Crestron] DMPS300 and RS232 on DM room boxes...

I am here on site with a DMPS-300 and I have a feeling that the RS232 on the DM-RMC-100-C's are flaky... sometimes it works, sometimes it doesn't... I can't put my finger in it yet, but it appears so...
I am controlling two Sharp TV's... very basic commands via SIO symbol (POWR0 &#92;x0D , RSPW1 &#92;x0D, POWR1 &#92;x0D , etc...)

Anybody with similar experiences?




------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links

------------------------------------



Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the Database area.
Yahoo! Groups Links

Hey all

Just out of curiosity, I know a lot of people do like to vent on the board here (and I was once told as such), but when all of you have serious complaints about Crestron product (Smart graphics & Studio keep getting mentioned) do any of you do anything about it? Do you get your bosses to complain to Crestron - and not just calling tech support or Rich - I'm talking calls to higher ups such as Fred?

Normally I'm not inclined to drop names, but it's not like these guys are hidden.

I'm not saying that will necessarily do anything, but it seems like if enough people get their higher ups to complain en mass, maybe some change can be effected, albeit slow?

Maybe this has been done, I don't know, but just curious how you guys have been attempting to deal with the problems that we can't fix.

Not sure if it continues after the exception,

From the SIMPL+ help:

"TRY-CATCH blocks catch and handle exceptions generated by working code. Exceptions can be caught and handled in the CATCH portion of the block. The exception can also be evaluated using either the GetExceptionMessage or GetExceptionCode function."

Not sure if it continues after the exception, however, it does have it. 3 series only.

--- In Crestron@..., Neil Dorin <neildorin@...> wrote:

Only if you use a S# library Linc ;)


On Wed, Aug 14, 2013 at 10:22 AM, Lincoln King-Cliby <
lincoln@...> wrote:

**


I don't know why I'm asking this question, but I don't suppose SIMPL+ on
the 3 series has gained Try/Catch/End Try style error handling has it?

Heck at least with VB in the old days you could at least On Error Resume
Next ;)

Why do I sound so bitter this week?

Lincoln

--
Lincoln King-Cliby, CTS
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
V: 440.449.1100 x1107 F: 440-449-1106 I:
Crestron Services Provider


-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On
Behalf Of Chip
Sent: Wednesday, August 14, 2013 12:19 PM
To: Crestron@...
Subject: [Crestron] 3-series out of bounds array references FYI...

Here's a lowdown on a great "feature" in case anyone trips across it
before you spend too much time tearing your hair out.

In the 2-series, if you have an array and attempt to access an element
beyond what it's declared for, you get a zero result and (I believe) an
error in the log. (A slap on the wrists, and obviously not the results
you're expecting)

In the 3-series, however - the remainder of the code following the line
the error is on is THROWN OUT like last week's rancid leftovers. You get an
error in your log, sure - but anything that relied on the block of code
completing ain't gonna get satisfied. (Y'know, like, turning off the
semaphore on a parsing routine)

So make sure you do range checking before accessing arrays on the 3s... :(

- Chip

------------------------------------





Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the
Database area.
Yahoo!
Groups Links

[Non-text portions of this message have been removed]

That's not true, these 30 iPads will not be on the same Apple ID. I don't mind my customers paying $99 for the iPad app, but think that customers that have paid for iPad functionality in their system should not have to pay twice. The explanation is techy, communication to customers should always be solution driven imo.

--- In Crestron@..., "amdtech2000" <jack.kolesar@> wrote:

For $99? Hell if they have 1 iPad it is $99. If they have 30 iPads, it is $99. Sounds like a non-issue. You have a multiple factor of that invested in redesigning the panels.

Could be worse. AMX is over $700 PER DEVICE because they use a licensing system and the customer doesn't buy the app (it's free). They buy a license from YOU. That is a lot tougher to explain but is still WAY cheaper than buying an AMX/Crestron touch panel.

Jack

--- In Crestron@..., "rogiervs" <rogier@> wrote:

Hey guys, am I the only one who finds it hard to explain to my customers who bought the Mobile Pro app recently that if they want to upgrade their experience they need to purchase the upgrade for another $99?

Hi all,

I'm putting together a database for a college that receives information
from DM classrooms (IP Address, Host Name, Room Name, etc) and sorts it
into tables. The classrooms are run with DMPS-300-C's and TPMC-4SM's. The
touch panels are connected via IP, and I was wondering if there is a way to
retrieve the TPMC's IP address from the DMPS's IP table (similar to the way
that Network Device Tree will retrieve the IPs of connected devices). Maybe
a hidden console command? Some sort of rcon to the ENET-1 slot of the DMPS?

The TPMC's are connected to IPID 7 of the ENET-1 slot, performing

rcon slot 7.7 <command>

gives back no response.

I'm waiting on a call back from TB, so I figured I'd check with the wisdom
of the crowds in the mean time.

Any help is much appreciated!

Gill
GSAA, LLC



------------------------------------




Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the
Database area.
Yahoo!
Groups Links

Only if you use a S# library Linc ;)


On Wed, Aug 14, 2013 at 10:22 AM, Lincoln King-Cliby <
lincoln@...> wrote:

**


I don't know why I'm asking this question, but I don't suppose SIMPL+ on
the 3 series has gained Try/Catch/End Try style error handling has it?

Heck at least with VB in the old days you could at least On Error Resume
Next ;)

Why do I sound so bitter this week?

Lincoln

--
Lincoln King-Cliby, CTS
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Silver)
V: 440.449.1100 x1107 F: 440-449-1106 I:
Crestron Services Provider


-----Original Message-----
From: Crestron@... [mailto:Crestron@...] On
Behalf Of Chip
Sent: Wednesday, August 14, 2013 12:19 PM
To: Crestron@...
Subject: [Crestron] 3-series out of bounds array references FYI...

Here's a lowdown on a great "feature" in case anyone trips across it
before you spend too much time tearing your hair out.

In the 2-series, if you have an array and attempt to access an element
beyond what it's declared for, you get a zero result and (I believe) an
error in the log. (A slap on the wrists, and obviously not the results
you're expecting)

In the 3-series, however - the remainder of the code following the line
the error is on is THROWN OUT like last week's rancid leftovers. You get an
error in your log, sure - but anything that relied on the block of code
completing ain't gonna get satisfied. (Y'know, like, turning off the
semaphore on a parsing routine)

So make sure you do range checking before accessing arrays on the 3s... :(

- Chip

------------------------------------





Check out the Files area for useful modules, documents, and drivers.

A contact list of Crestron dealers and programmers can be found in the
Database area.
Yahoo!
Groups Links

Hey all

Just out of curiosity, I know a lot of people do like to vent on the board here (and I was once told as such), but when all of you have serious complaints about Crestron product (Smart graphics & Studio keep getting mentioned) do any of you do anything about it? Do you get your bosses to complain to Crestron - and not just calling tech support or Rich - I'm talking calls to higher ups such as Fred?

Normally I'm not inclined to drop names, but it's not like these guys are hidden.

I'm not saying that will necessarily do anything, but it seems like if enough people get their higher ups to complain en mass, maybe some change can be effected, albeit slow?

Maybe this has been done, I don't know, but just curious how you guys have been attempting to deal with the problems that we can't fix.

This is experience from before Crestron pulled prodigy... You only needed
the -XP unit to talk to non-prodigy Crestron things (not Crestron's best
marketing move)). All of the Prodigy stuff could be programmed in Simpl. I
don't know why that would have changed.
I would assume that Prodigy programming in Simpl isn't officially supported
by support - whoever does said support.
Heath Volmer
Digital Domain Systems
Littleton, CO

Sent from my iTypo 4

On Aug 14, 2013, at 5:53 PM, Nick Mitchell <nick@...> wrote:

I just asked this same question while in the Rockleigh office and I was

told you need the pmc3-xp processor in order to program in simpl. Otherwise
you need to use system builder.

Heath does the processor matter like crestron said? Or do you think the

pmc2 I have on this take over project will allow me to upload a simpl project?

Thanks
Nick
Sent with AquaMail for Android

On August 14, 2013 2:19:20 PM Heath Volmer <hvolmer@...> wrote:

I'd be balking too. We aren't lawyers after all.
Yes, you can program in Simpl and system builder. There is a wizard, if

you > like canned stuff.

Heath Volmer
Digital Domain Systems
Littleton, CO

Sent from my iTypo 4

On Aug 14, 2013, at 1:16 PM, "Oliver" <oliver@...> wrote:

Just went to look at a system on behalf of a home inspection company.

I > found a Prodigy system (Tstats, dimmers) but no main processor. The >
homeowner decided not to finish it off because he balked at the $400/hour >
programming costs he was quoted. No end of surprises in this business....

I never touched the stuff myself, but can you program Prodigy in

Simpl or > wasn't there some dedicated wizard program for it? Composer?

OP

I just asked this same question while in the Rockleigh office and I was
told you need the pmc3-xp processor in order to program in simpl. Otherwise
you need to use system builder.

Heath does the processor matter like crestron said? Or do you think the
pmc2 I have on this take over project will allow me to upload a simpl project?

Thanks
Nick

Sent with AquaMail for Android


On August 14, 2013 2:19:20 PM Heath Volmer <hvolmer@...> wrote:

I'd be balking too. We aren't lawyers after all.
Yes, you can program in Simpl and system builder. There is a wizard, if you
like canned stuff.
Heath Volmer
Digital Domain Systems
Littleton, CO

Sent from my iTypo 4

On Aug 14, 2013, at 1:16 PM, "Oliver" <oliver@...> wrote:

Just went to look at a system on behalf of a home inspection company. I

found a Prodigy system (Tstats, dimmers) but no main processor. The
homeowner decided not to finish it off because he balked at the $400/hour
programming costs he was quoted. No end of surprises in this business....

I never touched the stuff myself, but can you program Prodigy in Simpl or

wasn't there some dedicated wizard program for it? Composer?

OP

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]