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Flex with QSC Control

 

Hi. Is there a way to delete the Crestron "page 2" application from a Flex system, so a different "page 2" (QSC) can be installed instead?

We have standardized on Flex MTRs, now we are thinking that some rooms we can do the "page 2" control within QSC and would rather not have the Crestron programming layer. We would rather not introduce multiple MTR vendors due to familiarity with support (Crestron Remote app, True Blue flex support team)

If we deleted the Crestron app, would a firmware package re-install it?

Thank you
Re: TSR-302 Voice Control Issue

 

That's the thing, there isn't any string signal with the raw output I could find on the TSR-302, only the "Voice Capture Result_fb" after it gets processed by the (not working) Crestron voice service. ?Or am I missing something?
Re: UC-MX50T speakerphone issue

 

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PS these units have been in service for over a year, so it is not some commissioning error

?

From: <[email protected]> on behalf of Kol Johnson <kol.mstc@...>
Reply-To: <[email protected]>
Date: Friday, February 23, 2024 at 9:17 AM
To: <[email protected]>
Subject: [crestron] UC-MX50T speakerphone issue

?

echo cancelling speakerphone isn¡¯t connected ?(?!)

Anybody see/resolve this error on the mercury unit?

TIA

UC-MX50T speakerphone issue

 

echo cancelling speakerphone isn¡¯t connected ?(?!)

Anybody see/resolve this error on the mercury unit?

TIA
Re: ATC-AudioNet

 

Mine is down too, does this really mean EOL
Re: Zoom with Flex Systems

 

Yes, it is a cluster.? I have found that the extenders to launch in/out of the Zoom/Teams apps seem to work pretty well. My custom interface manages everything for the room and Zoom, in this case, is 'like' a source.
My only real complaint is general confusion with the Zoom app (which I have no control over). Things like the highly specific and unintuitive way to get BYOD going and screens like the 'Sharing screen' that seems to list launch codes for Norad in addition to other confusing stuff...
It seems that no one big enough is providing pain on zoom to refine/fix these things...:(
Re: TSR-302 Voice Control Issue

 

I think I would just take the string in to S+ and look for key bits.
For instance, Family Room Lights On you would look for "fam" + "light" + "on", if it finds all three in the string trigger the output.
Re: ATC-AudioNet

 

Did you ever get yours working?
Re: Zoom with Flex Systems

 

Yeah the MTR/Zoom UC environment was enough for me to quit programming and just go back to Commissioning only. Unfortunately there is really no way to properly integrate these types of systems properly.? We always end up with these Frankenstein systems where crestron and Microsoft/zoom are competing for control of the room.? Can't honestly say I've managed to integrate one in to a system that I was happy with.?

Ideally it would be awesome if we could treat the zoom/mtr as a source only.? Being able to hide the zoom/mtr page permanently until we needed to use it would be a start.?

I could go on and on about my gripes with these systems but what's the point? It's 90% of what we do these days now and that's not going to change.? I've even tried using dual touch panels in order to try and make the user experience better (one purely for conferencing and one to control the room) but that was terrible. Simpler solution for me was to quit programming and just commission.? All I have to do now is make sure I'm getting audio in and out of the system, video is passing and then handball back to the client and let them deal with getting it on the network and signed in etc.?

I know a few programmers now that actively refuse jobs if programming around uc devices is involved.?
Re: TSR-302 Voice Control Issue

 

I see, so with the unit's raw "text-to-speech" function, we have to account for every possible combination of words in SIMPL, obviously this is no-go. ?Crestron's voice service is discontinued, even though the extenders feedback shows it's working? ?Voice_Recognition_Service_Online_fb = 1

So, basically the TSR-302 is unusable for text to speech right??

Thanks
Re: TSR-302 Voice Control Issue

 

It's been years since I played with a 302 and voice.? The TSR-310 also just provides a text string that you pipe into josh.? One issue I had a while back is the timezone on the remote needs to be set.? They can randomly default to Greenwich, which causes the voice function to fail.?
Re: Zoom with Flex Systems

 

I have done one...I think "sux" sums it up pretty well...I liken it to Frankenstein (Flex System) meets Helen Keller (Zoom custom buttons).?
Re: TSR-302 Voice Control Issue

 

I believe the text output was simply run through an SIO, and you manually entered the various match strings. Plan for lots of trial-and-error :-)

--- On Wednesday, February 21, 2024 at 11:29 PM, giblp44 wrote:

Thanks Tony. I've had a ticket open with Crestron for a couple of weeks now
and all I've gotten is "the TSR is old tech and may no longer work" and nothing
further.

How do I force the built in text-to-speech engine on the 302 instead of the
cloud based one?

Thanks!
Re: TSR-302 Voice Control Issue

 

Thanks Tony. ?I've had a ticket open with Crestron for a couple of weeks now and all I've gotten is "the TSR is old tech and may no longer work" and nothing further. ?

How do I force the built in text-to-speech engine on the 302 instead of the cloud based one?

Thanks!
Re: TSR-302 Voice Control Issue

 

You should confirm it with Tech Support, but I'm pretty sure the TSR-302's voice features ONLY work with their built-in Text-to-Speech engine, or Crestron's own cloud-based voice-recognition server - the latter of which has been discontinued.

Integrating the remote's voice feature with Amazon Alexa, Google Home, or Josh.ai, only works with the newer TSR-310.

--- On Tuesday, February 20, 2024 at 10:26 PM, giblp44 wrote:

I'm trying to repurpose an older TSR-302 for use with a Josh.ai integration for
its voice capability. The issue is, it keeps returning Voice_Capture_Error_fb
= 1 and not completing the voice capture.

I can confirm the Voice_Recognition_Service_Online_fb = 1 and all other
debugging looks ok:
00:00:15.781: RF-ID-03.2_Voice_Capture_Recording_fb -> 0
00:00:15.797: RF-ID-03.2_Voice_Capture_in_Progress_fb -> 1
00:00:15.797: RF-ID-0F.2_Voice_Recording_dB_fb -> 0d
00:00:15.875: RF-ID-0F.2_Voice_Recording_dB_fb -> 1d
00:00:16.593: RF-ID-03.2_Voice_Capture_Recording_fb -> 1
00:00:16.984: RF-ID-0F.2_Voice_Recording_dB_fb -> 19d
00:00:17.093: RF-ID-0F.2_Voice_Recording_dB_fb -> 29d
00:00:17.187: RF-ID-0F.2_Voice_Recording_dB_fb -> 18d
00:00:17.297: RF-ID-0F.2_Voice_Recording_dB_fb -> 16d
...
00:00:19.203: RF-ID-03.2_Voice_Capture_Decoding_fb -> 1
00:00:19.203: RF-ID-0F.2_Voice_Recording_dB_fb -> 0d
00:00:19.500: RF-ID-03.2_Voice_Capture_in_Progress_fb -> 0
00:00:19.515: RF-ID-03.2_Voice_Capture_Recording_fb -> 0
00:00:19.515: RF-ID-03.2_Voice_Capture_Decoding_fb -> 0
00:00:19.515: RF-ID-0F.2_Voice_Recording_dB_fb -> 0d
00:00:19.515: RF-ID-03.2_Voice_Capture_Error_fb -> 1
00:00:19.547: RF-ID-03.2_Voice_Capture_Error_fb -> 0

Any ideas? Thanks in advance.
Re: Construct and page visibility joins

 

I didn¡®t see this that often. Do you use rebuild or build and project or solution?


Honestly I still didn¡®t understand the differences, but maybe there is the reason why you get this more often.

Are you using release or labs version?
Re: D3Pro: Program Generated Incomplete

 

Just ran into this again myself.? Nice to see things are in the works.......


On Tue, Jan 23, 2024 at 01:07 PM, Trey Chamrad - Texas AVI wrote:
Dave? -

Can we get an update on this?? We are approaching 3 months...

Thanks
Looking for Programmer - NYIT initials "RF" Helen Keller Nat Center

 

Only need it to figure out the wiring.? Programmed in 2021 in Port Washington NY.??

System Name:? Helen Keller SP
Program:? NYIT_Services_Helen_Keller_DMPS3_4K_350C_220831.smw

Thanks everybody!
Zoom with Flex Systems

 

Hi All,
We've been trying to get some Zoom/Flex systems going and we find that the end-user experience is not good. Given that we cannot manage the Zoom app while it is running in focus, we can't make it better.
For those who have experience with these systems, I would love to have an off-line discussion about how you have accommodated it (assuming that you have found a way).

If the consensus is that it sux and there's nothing we can do about it, that would be good information as well...

TIA!
TSR-302 Voice Control Issue

 

Hi All,

I'm trying to repurpose an older TSR-302 for use with a Josh.ai integration for its voice capability. ?The issue is, it keeps returning?Voice_Capture_Error_fb = 1 and not completing the voice capture.

I can confirm the?Voice_Recognition_Service_Online_fb = 1 and all other debugging looks ok:

00:00:15.781: RF-ID-03.2_Voice_Capture_Recording_fb -> 0
00:00:15.797: RF-ID-03.2_Voice_Capture_in_Progress_fb -> 1
00:00:15.797: RF-ID-0F.2_Voice_Recording_dB_fb -> 0d
00:00:15.875: RF-ID-0F.2_Voice_Recording_dB_fb -> 1d
00:00:16.593: RF-ID-03.2_Voice_Capture_Recording_fb -> 1
00:00:16.984: RF-ID-0F.2_Voice_Recording_dB_fb -> 19d
00:00:17.093: RF-ID-0F.2_Voice_Recording_dB_fb -> 29d
00:00:17.187: RF-ID-0F.2_Voice_Recording_dB_fb -> 18d
00:00:17.297: RF-ID-0F.2_Voice_Recording_dB_fb -> 16d
...
00:00:19.203: RF-ID-03.2_Voice_Capture_Decoding_fb -> 1
00:00:19.203: RF-ID-0F.2_Voice_Recording_dB_fb -> 0d
00:00:19.500: RF-ID-03.2_Voice_Capture_in_Progress_fb -> 0
00:00:19.515: RF-ID-03.2_Voice_Capture_Recording_fb -> 0
00:00:19.515: RF-ID-03.2_Voice_Capture_Decoding_fb -> 0
00:00:19.515: RF-ID-0F.2_Voice_Recording_dB_fb -> 0d
00:00:19.515: RF-ID-03.2_Voice_Capture_Error_fb -> 1
00:00:19.547: RF-ID-03.2_Voice_Capture_Error_fb -> 0

Any ideas? ?Thanks in advance.
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