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Re: "Add a symbol and enter" is broken

 

Well, technically, you could STILL be going crazy... :-)

Actually that problem has been around for at least a few months, and I think it's even been discussed in the Group. While we're talking strange things, here's something else I've noticed lately...

I use Search & Replace (F9) on a folder, and SOME of the instances don't get replaced. I've noticed it a couple of times in the last month or two, and haven't been able to discern a pattern, but I'm pretty sure I'm not imagining it.

--- On Thursday, October 5, 2023 at 6:52 PM, Eric Luckart wrote:

I noticed this the other day. I thought I was going crazy for a bit until I
realized what was going on.


Re: D3Pro: Program Generated Incomplete

 

The original D3Pro program was worked on and compiled Monday 10/02/2023....four days ago.

I did a Master Installer yesterday..

I now think I'm getting somewhere after rolling back the Device Database 200.300.001.00 to?200.295.001.00.

Project just built seconds ago with no "Program Generated Incomplete" error.

What a waste of the day.? I appreciate the response Tony.


Re: D3Pro: Program Generated Incomplete

 

I'm not currently connected to anything though.? I simply opened, on my laptop,? the D3Pro project I worked on Monday, without issue, and chose "Save As", with a new version number ("Smith Lighting v4") and then "Build System".

Got the message "Program Generated Incomplete".? There is no firmware involved...I am NOT connected to any hardware.

Then I re-opened original project, and same message.? Now I have no working D3Pro Project.

I'm on hold with True Blue for 52 minutes and counting,


Re: D3Pro: Program Generated Incomplete

 

How "old" is the original D3Pro program - i.e., when was it last saved or compiled?

What versions of D3Pro, Crestron Database, and Device Database are you compiling with?

What's the model number and current firmware version of the processor?

--- On Friday, October 6, 2023 at 1:24 PM, markcrestrongroup wrote:

"Unique network address? ": I don't understand the question.

I simply chose to rebuild the existing D3Pro project after a "Save As" with new
version number.

Then opened the original D3Pro program, chose to rebuild that, same error.

This company sucks so bad


Re: D3Pro: Program Generated Incomplete

Michael S Moran
 

¿ªÔÆÌåÓý

Each and every ¡°connected device¡± must have a unique Crestnet and or IPID address. If the D3 Pro program is sufficiently old, it may require firmware updates

To one or more ¡­or even all devices.? ?

?

Best regards,

?

?

Michael? S. Moran

?

?

From: [email protected] <[email protected]> On Behalf Of markcrestrongroup
Sent: Friday, October 6, 2023 1:24 PM
To: [email protected]
Subject: Re: [crestron] D3Pro: Program Generated Incomplete

?

"Unique network address? ":? I don't understand the question.

I simply chose to rebuild the existing D3Pro project after a "Save As" with new version number.

Then opened the original D3Pro program, chose to rebuild that, same error.

This company sucks so bad


Re: D3Pro: Program Generated Incomplete

 

"Unique network address? ":? I don't understand the question.

I simply chose to rebuild the existing D3Pro project after a "Save As" with new version number.

Then opened the original D3Pro program, chose to rebuild that, same error.

This company sucks so bad


Re: D3Pro: Program Generated Incomplete

Michael S Moran
 

¿ªÔÆÌåÓý

Unique network address??

?

Best regards,

?

Michael? S. Moran

?

?

?? Office:?? 561.391.1843

?

From: [email protected] <[email protected]> On Behalf Of markcrestrongroup
Sent: Friday, October 6, 2023 12:44 PM
To: [email protected]
Subject: [crestron] D3Pro: Program Generated Incomplete

?

Five hours so far to add a Horizon in-wall dimmer, and no end in sight.
D3Pro gives the following during Build:?Program Generated Incomplete
Any insight?? I can't even see straight due to pure frustration with this this HORRIBLE company and its software.


D3Pro: Program Generated Incomplete

 

Five hours so far to add a Horizon in-wall dimmer, and no end in sight.
D3Pro gives the following during Build:?Program Generated Incomplete
Any insight?? I can't even see straight due to pure frustration with this this HORRIBLE company and its software.


Re: Problem with Voice Control

 

Hello Tony,

I guess not. I'm usually cautious of updating firmware in an otherwise working environment (the only aspect not working on the system is the voice control) but I guess this is a valid choice. Monday morning will visit the client and check for firmware updates and then return here with the result.

Thanks,

Daniel Arola


On Fri, Oct 6, 2023 at 11:05?AM Tony Golden <mrgolden@...> wrote:
The FIRST thing I'd do, is update that firmware to the current version.? Is there some reason that can't be done?


> --- On Friday, October 6, 2023 9:58 AM, Daniel Arola wrote:
>
> Hi Dave,
>
> Thanks a lot for the response. I actually have checked all things related to
> the processor and internet access.
>
> The client is using a DIN-AP3 processor (using firmware 1.503.3568.25373), no
> internet problems. DNS was set static to google dns server (8.8.8.8), testdns
> command was resolving the url and timedate is set to local time.
>
> The client mac address is 00:10:7f:74:3f:89.
>
> The building has two Yamaha receivers connected via IP, working fine.
>
> The following procedures were applied:
> 1) Trying to delete and re-register after a system reboot.
> 2) Backup and remove folders/files in User/AlexaAppData, delete and re-register
> after reboot
> 3) Re-checked the main router port forwarding to make sure the processor was
> able to receive incoming connections to ports 40000-50000.
> 4) Re-checked all logic symbols (not necessary because it was working for more
> than an year), no problems.
> 5) Tried to change region of registration from America to Europe.
> 6) Tried to wait 24 hours between one registration and another.
>
> No matter what, the portal shows only as registered but not connected. We can
> even link client¡¯s amazon account but alexa can¡¯t find any creston device.
>
> The following are extracts from the processor system info:
>
> DIN-AP3>testdns IPAddress = 142.250.78.238
> DIN-AP3>ping
> Pinging Host [142.250.78.238]
> Reply from : Echo size=32 time=75ms TTL=55
> Reply from : Echo size=32 time=73ms TTL=55
> Reply from : Echo size=32 time=73ms TTL=55
> Reply from : Echo size=32 time=74ms TTL=55
>
> DIN-AP3>timedate Current Time/Date: 15:01:44 09-19-2023
>
> After a few tries (of registering) we found the one error is being thrown in
> the stack:
>
> 53. Exception 'Data Abort' (0x4): Thread-Id=09040456(pth=951311a0), Proc-
> Id=09b303c2(pprc=951dc120) 'splusmanagerapp.exe', VM-
> active=09b303c2(pprc=951dc120) 'splusmanagerapp.exe'
> 154. PC=003d5680(???+0x003d5680) RA=00000085(???+0x00000085) SP=0352f99c,
> BVA=00000000
> 155. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? # 9/19/2023
> 2:12:15 PM ConnectionManager.Connect: Exception occurred during
> connection.? Exception:System.Exception: Websocket client connect: Exception
> Thrown = (NullReferenceException)
>? ? at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C156. Error:
> splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? # onnect()
>? ? at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
>? ? at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[]
> messagebytes)
>? ? at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
>? ?157. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? #? at
> Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String
> requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64
> transactionID)
>? ? at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
> re158. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? #
> gistrationCode, ResponseCallback callback, Object callbackCustomObject)
>? ? at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
> registrationCode)
>? ? at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String
> registrati159. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15? #
> onCode)
>? ? at
> CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REM
> OTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object
> __EventInfo__)
>? ? at Amib.Threading.Internal.WorkItem.o()
>? ? at Amib.Threading.Interna160. Error: splusmanagerapp.exe [App 1] # 2023-09-
> 19 14:12:15? # l.WorkItem.Execute()
>? ? at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
>? ? at Amib.Threading.SmartThreadPool.p()
>
> And then
>
> 161. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:43? # 9/19/2023
> 2:12:43 PM SessionManager.RegisterCallback: Registration failed,
> ResultCode:100-TimedOutLocal
>
> I checked a few more things:
> The voice control system is version 2.0, and did a two sided check on ports,
> routing temporarily the 443 port on the processor to make sure I could access
> it from a wan connection via ddns.
> Checked the nat from ISP, all open, no cgnat or blocked ports.
>
> I also did a netstat to check the connections:
>
> DIN-AP3>netstat
> Proto? Local Address? ? ? ? ? Foreign Address? ? ? ? State
> UDP? ? ? ? ? ? ? ? *:*
> UDP? ? ? ? ? ? ? ? *:*
> UDP? ? ? ? ? ? ? ? *:*
> UDP? ? ? ? ? ? ? ?*:*
> UDP? ? ? ? ? ? ? *:*
> TCP? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ? ? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ?? ? ? ? ? ? ? LISTENING
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ?? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ?ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ? ? ? ? ESTABLISHED
> TCP? ? ? ? ?? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ? ?ESTABLISHED
> TCP? ? ? ? ?? ? ? TIME_WAIT
>
> (192.168.0.80 is processor's lan ip)
>
> Seems like it is trying to connect to creston's ip (40.121.10.95) but cant.
>
> As this was a working system for 15 months and there were no changes in the
> infrastructure, I don't know it that is the problem. The problem started when
> the system was rebooted a month ago.
>
> I tried also to restore 2022's backup of the system lpz and the result is the
> same.? System is registered in creston admin portal, but voice control system
> does not connect.
>
> Could this be something in creston`s side?
>
> Daniel Arola
>
>
> On Wed, Sep 27, 2023 at 1:57?PM Dave H - Crestron True Blue Tech Support
> Engineer Since 2014 via <dhollander=[email protected]> wrote:
> On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
> restarted the processor after uploading the project and suddenly Voice Control
> stopped working.
> Did you then reload the previous program revision's .lpz to see if Voice
> Control was restored?
> That would let you know whether your troubleshooting focus should be on
> programming changes versus device settings, network topology, etc.







Re: Problem with Voice Control

 

The FIRST thing I'd do, is update that firmware to the current version. Is there some reason that can't be done?

--- On Friday, October 6, 2023 9:58 AM, Daniel Arola wrote:

Hi Dave,

Thanks a lot for the response. I actually have checked all things related to
the processor and internet access.

The client is using a DIN-AP3 processor (using firmware 1.503.3568.25373), no
internet problems. DNS was set static to google dns server (8.8.8.8), testdns
command was resolving the url and timedate is set to local time.

The client mac address is 00:10:7f:74:3f:89.

The building has two Yamaha receivers connected via IP, working fine.

The following procedures were applied:
1) Trying to delete and re-register after a system reboot.
2) Backup and remove folders/files in User/AlexaAppData, delete and re-register
after reboot
3) Re-checked the main router port forwarding to make sure the processor was
able to receive incoming connections to ports 40000-50000.
4) Re-checked all logic symbols (not necessary because it was working for more
than an year), no problems.
5) Tried to change region of registration from America to Europe.
6) Tried to wait 24 hours between one registration and another.

No matter what, the portal shows only as registered but not connected. We can
even link client¡¯s amazon account but alexa can¡¯t find any creston device.

The following are extracts from the processor system info:

DIN-AP3>testdns google.com IPAddress = 142.250.78.238
DIN-AP3>ping google.com
Pinging Host google.com [142.250.78.238]
Reply from 142.250.78.238: Echo size=32 time=75ms TTL=55
Reply from 142.250.78.238: Echo size=32 time=73ms TTL=55
Reply from 142.250.78.238: Echo size=32 time=73ms TTL=55
Reply from 142.250.78.238: Echo size=32 time=74ms TTL=55

DIN-AP3>timedate Current Time/Date: 15:01:44 09-19-2023

After a few tries (of registering) we found the one error is being thrown in
the stack:

53. Exception 'Data Abort' (0x4): Thread-Id=09040456(pth=951311a0), Proc-
Id=09b303c2(pprc=951dc120) 'splusmanagerapp.exe', VM-
active=09b303c2(pprc=951dc120) 'splusmanagerapp.exe'
154. PC=003d5680(???+0x003d5680) RA=00000085(???+0x00000085) SP=0352f99c,
BVA=00000000
155. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 # 9/19/2023
2:12:15 PM ConnectionManager.Connect: Exception occurred during
connection. Exception:System.Exception: Websocket client connect: Exception
Thrown = (NullReferenceException)
at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C156. Error:
splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 # onnect()
at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[]
messagebytes)
at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
157. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 # at
Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String
requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64
transactionID)
at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
re158. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 #
gistrationCode, ResponseCallback callback, Object callbackCustomObject)
at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String
registrationCode)
at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String
registrati159. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 #
onCode)
at
CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REM
OTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object
__EventInfo__)
at Amib.Threading.Internal.WorkItem.o()
at Amib.Threading.Interna160. Error: splusmanagerapp.exe [App 1] # 2023-09-
19 14:12:15 # l.WorkItem.Execute()
at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
at Amib.Threading.SmartThreadPool.p()

And then

161. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:43 # 9/19/2023
2:12:43 PM SessionManager.RegisterCallback: Registration failed,
ResultCode:100-TimedOutLocal

I checked a few more things:
The voice control system is version 2.0, and did a two sided check on ports,
routing temporarily the 443 port on the processor to make sure I could access
it from a wan connection via ddns.
Checked the nat from ISP, all open, no cgnat or blocked ports.

I also did a netstat to check the connections:

DIN-AP3>netstat
Proto Local Address Foreign Address State
UDP 0.0.0.0:137 *:*
UDP 0.0.0.0:138 *:*
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:4500 *:*
UDP 0.0.0.0:41794 *:*
TCP 0.0.0.0:21 0.0.0.0:0 LISTENING
TCP 0.0.0.0:22 0.0.0.0:0 LISTENING
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING
TCP 0.0.0.0:443 0.0.0.0:0 LISTENING
TCP 0.0.0.0:843 0.0.0.0:0 LISTENING
TCP 0.0.0.0:41794 0.0.0.0:0 LISTENING
TCP 0.0.0.0:41795 0.0.0.0:0 LISTENING
TCP 127.0.0.1:6379 0.0.0.0:0 LISTENING
TCP 127.0.0.1:6379 127.0.0.1:49154 ESTABLISHED
TCP 127.0.0.1:6379 127.0.0.1:49155 ESTABLISHED
TCP 127.0.0.1:6379 127.0.0.1:49158 ESTABLISHED
TCP 127.0.0.1:6379 127.0.0.1:49159 ESTABLISHED
TCP 127.0.0.1:49152 127.0.0.1:49153 ESTABLISHED
TCP 127.0.0.1:49153 127.0.0.1:49152 ESTABLISHED
TCP 127.0.0.1:49154 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49155 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49156 127.0.0.1:49157 ESTABLISHED
TCP 127.0.0.1:49157 127.0.0.1:49156 ESTABLISHED
TCP 127.0.0.1:49158 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49159 127.0.0.1:6379 ESTABLISHED
TCP 127.0.0.1:49268 127.0.0.1:49269 ESTABLISHED
TCP 127.0.0.1:49269 127.0.0.1:49268 ESTABLISHED
TCP 127.0.0.1:49270 127.0.0.1:49271 ESTABLISHED
TCP 127.0.0.1:49271 127.0.0.1:49270 ESTABLISHED
TCP 127.0.0.1:49273 127.0.0.1:49274 ESTABLISHED
TCP 127.0.0.1:49274 127.0.0.1:49273 ESTABLISHED
TCP 192.168.0.80:22 192.168.0.139:52171 ESTABLISHED
TCP 192.168.0.80:22 192.168.0.139:52178 ESTABLISHED
TCP 192.168.0.80:41794 192.168.0.90:50465 ESTABLISHED
TCP 192.168.0.80:49266 192.168.0.30:50000 ESTABLISHED
TCP 192.168.0.80:49267 192.168.0.20:50000 ESTABLISHED
TCP 192.168.0.80:49272 13.82.93.245:443 ESTABLISHED
TCP 192.168.0.80:49275 40.121.110.95:443 TIME_WAIT

(192.168.0.80 is processor's lan ip)

Seems like it is trying to connect to creston's ip (40.121.10.95) but cant.

As this was a working system for 15 months and there were no changes in the
infrastructure, I don't know it that is the problem. The problem started when
the system was rebooted a month ago.

I tried also to restore 2022's backup of the system lpz and the result is the
same. System is registered in creston admin portal, but voice control system
does not connect.

Could this be something in creston`s side?

Daniel Arola


On Wed, Sep 27, 2023 at 1:57?PM Dave H - Crestron True Blue Tech Support
Engineer Since 2014 via groups.io <dhollander@...> wrote:
On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
restarted the processor after uploading the project and suddenly Voice Control
stopped working.
Did you then reload the previous program revision's .lpz to see if Voice
Control was restored?
That would let you know whether your troubleshooting focus should be on
programming changes versus device settings, network topology, etc.


Re: Problem with Voice Control

 

Hi Dave,?

Thanks a lot for the response. I actually have checked all things related to the processor and internet access.

The client is using a DIN-AP3 processor (using firmware 1.503.3568.25373), no internet problems. DNS was set static to google dns server (8.8.8.8), testdns command was resolving the url and timedate is set to local time.

The client mac address is 00:10:7f:74:3f:89.

The building has two Yamaha receivers connected via IP, working fine.

The following procedures were applied:
1) Trying to delete and re-register after a system reboot.
2) Backup and remove folders/files in User/AlexaAppData, delete and re-register after reboot
3) Re-checked the main router port forwarding to make sure the processor was able to receive incoming connections to ports 40000-50000.
4) Re-checked all logic symbols (not necessary because it was working for more than an year), no problems.
5) Tried to change region of registration from America to Europe.
6) Tried to wait 24 hours between one registration and another.

No matter what, the portal shows only as registered but not connected. We can even link client¡¯s amazon account but alexa can¡¯t find any creston device.

The following are extracts from the processor system info:

DIN-AP3>testdns IPAddress = 142.250.78.238 ?
DIN-AP3>ping ?
Pinging Host [142.250.78.238]?
Reply from : Echo size=32 time=75ms TTL=55?
Reply from : Echo size=32 time=73ms TTL=55?
Reply from : Echo size=32 time=73ms TTL=55?
Reply from : Echo size=32 time=74ms TTL=55

DIN-AP3>timedate Current Time/Date: 15:01:44 09-19-2023

After a few tries (of registering) we found the one error is being thrown in the stack:

53. Exception 'Data Abort' (0x4): Thread-Id=09040456(pth=951311a0), Proc-Id=09b303c2(pprc=951dc120) 'splusmanagerapp.exe', VM-active=09b303c2(pprc=951dc120) 'splusmanagerapp.exe'
154. PC=003d5680(???+0x003d5680) RA=00000085(???+0x00000085) SP=0352f99c, BVA=00000000
155. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# 9/19/2023 2:12:15 PM ConnectionManager.Connect: Exception occurred during connection.? Exception:System.Exception: Websocket client connect: Exception Thrown = (NullReferenceException)
? ?at Crestron.SimplSharp.CrestronWebSocketClient.WebSocketClient.C156. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# onnect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Connect()
? ?at Crestron.RemoteService.SessionManager.ConnectionManager.Send(Byte[] messagebytes)
? ?at Crestron.RemoteService.SessionManager.SessionManager.Send(Byte[] message)
? 157. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# ?at Crestron.RemoteService.MessageManagement.MessageManager.GenerateRequest(String requestedAction, Dictionary`2 parameters, ResponseCallback callback, Int64 transactionID)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String re158. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# gistrationCode, ResponseCallback callback, Object callbackCustomObject)
? ?at Crestron.RemoteService.SessionManager.SessionManager.SendRegister(String registrationCode)
? ?at Crestron.RemoteServiceSimpl.SessionManagerSimpl.SendRegister(String registrati159. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# onCode)
? ?at CrestronModule_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.CrestronModuleClass_REMOTE_SERVICE_CONNECTION_MANAGER_V2_0_0.REGISTRATIONCODE_OnChange_3(Object __EventInfo__)
? ?at Amib.Threading.Internal.WorkItem.o()
? ?at Amib.Threading.Interna160. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:15 ?# l.WorkItem.Execute()
? ?at Amib.Threading.SmartThreadPool.e(WorkItem A_0)
? ?at Amib.Threading.SmartThreadPool.p()

And then

161. Error: splusmanagerapp.exe [App 1] # 2023-09-19 14:12:43 ?# 9/19/2023 2:12:43 PM SessionManager.RegisterCallback: Registration failed, ResultCode:100-TimedOutLocal

I checked a few more things:
The voice control system is version 2.0, and did a two sided check on ports, routing temporarily the 443 port on the processor to make sure I could access it from a wan connection via ddns.
Checked the nat from ISP, all open, no cgnat or blocked ports.

I also did a netstat to check the?connections:

DIN-AP3>netstat
Proto ?Local Address ? ? ? ? ?Foreign Address ? ? ? ?State
UDP ? ? ? ? ? ? ? ?*:*
UDP ? ? ? ? ? ? ? ?*:*
UDP ? ? ? ? ? ? ? ?*:*
UDP ? ? ? ? ? ? ? *:*
UDP ? ? ? ? ? ? ?*:*
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ? ? ? ?LISTENING
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ? ?ESTABLISHED
TCP ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ? ESTABLISHED
TCP ? ? ? ? ? ? ?TIME_WAIT

(192.168.0.80 is processor's lan ip)

Seems like it is trying to connect to creston's ip (40.121.10.95) but cant.

As this was a working system for 15 months and there were no changes in the infrastructure, I don't know it that is the problem. The problem started when the system was rebooted a month ago.

I tried also to restore 2022's backup of the system lpz?and the result is the same.? System is registered in creston admin portal, but voice control system does not connect.

Could this be something in creston`s side?

Daniel Arola


On Wed, Sep 27, 2023 at 1:57?PM Dave H - Crestron True Blue Tech Support Engineer Since 2014 via <dhollander=[email protected]> wrote:

On Wed, Sep 6, 2023 at 08:23 PM, Daniel Arola wrote:
restarted the processor after uploading the project and suddenly Voice Control stopped working.
Did you then reload the previous program revision's .lpz to see if Voice Control was restored?
That would let you know whether your troubleshooting focus should be on programming changes versus device settings, network topology, etc.


Re: "Add a symbol and enter" is broken

 

I thought they had fixed this a while ago but I just tried too and alas it is still broken. Well at least we have OS4!!!!! ugh


Re: Issue with Simpl import

 

I strongly advise against importing. Just unzip the archive and move all the files into a project folder.

Importing an archive does a few things that, IMO, are bad. It imports all the modules into your user module folder, which overtime will cause SIMPL to take forever to load. Also, when you import, it overwrites the modules in your user folder, which is a horrible thing if you¡¯ve used modules in your user folder on previous projects.

Always creat a project folder for your program. Add modules to the project folder needed for your program. Clear out and keep your user module folder empty. This method allows you to keep the current modules used in the project in the project folder. You never have to worry about stupidly long loading times and potentially overwriting a module in another program. This is also how modern programming is handled. ¡°Install¡± a library (module) at the version you need for the project into the project and never update it unless needed.


Re: "Add a symbol and enter" is broken

 

It has been this way for a while now. I've just got used to pressing Esc each time before I start typing a symbol name.


Re: Barco Alchemy (AKA DP2K-6E) Projector Standby/Wake commands?

 

I don't think you can talk to the projector directly for that; I only did a single project with an Alchemy and I'm using a projector macro to put it to sleep. It's triggered by sending the following command 'PROJECTOR.Execute Macro,"PROJECTOR_SLEEP";' and it's via TCP port 43748. FWIW I am also using simlar macros for selecting flat/scope/input selection.
Wake is done by triggering an I/O port, which is possibly physically located on the ICMP, for 3.5 seconds. Our Cinema guy configured and commissioned the projector in such a way that I only had to trigger the Versi out.
Maybe, but just maybe, you could use Wake-on-LAN? But it's a tough one: we don't know if it is possible, and even then - would you use the Projector's MAC addr or the ICMP's one? Luckily I didn't need to go down that road..

I can send you the complete Barco ref guide (TDE7907) for the Alchemy if you'd like.
Good luck!


Re: "Add a symbol and enter" is broken

 

so if you?type "init" ENTER ENTER ENTER you get 3 init?
Exactly!


Barco Alchemy (AKA DP2K-6E) Projector Standby/Wake commands?

 


There's really scant info online. After some digging, The closest I got was these:

\xfe\x00\x66\x00\x00\x66\xff? ? ?put it in sleep mode
\xfe\x00\x67\x00\x00\x67\xff? ? ?take out of sleep mode

but the protocol doc I found says this is only for?DP2K-10Sx DP2K-10S and when I send these it returns an error code.

I have a good module with lamp and shutter commands but I need to turn it right off. These working commands are in the same format, sending on IP port 43728. Anyone?

Thx much in advance

OP


Re: "Add a symbol and enter" is broken

 

I noticed this the other day. I thought I was going crazy for a bit until I realized what was going on.


Re: "Add a symbol and enter" is broken

 

Enter no longer clears the last?typed
so if you?type "init" ENTER ENTER ENTER you get 3 init?


On Thu, Oct 5, 2023 at 4:21?PM Olivier Royer via <oroyer=[email protected]> wrote:
Hello.
I just realized today that the function where you type a symbol followed by colon and name of symbol is broken.
It always adds the last thing that was typed. Example if I type "sub:init" ENTER then "sub:GUI" ENTER then "sub:Videowall" ENTER, the first folder is named "init" as it should, the second folder is named "initsub:GUI" and the third "initsub:GUIsub:Videowall"

SIMPL Windows:? 4.25 (build: 4.2500.04)

This is a major PITA!
Anyone else noticed that?


"Add a symbol and enter" is broken

 

Hello.
I just realized today that the function where you type a symbol followed by colon and name of symbol is broken.
It always adds the last thing that was typed. Example if I type "sub:init" ENTER then "sub:GUI" ENTER then "sub:Videowall" ENTER, the first folder is named "init" as it should, the second folder is named "initsub:GUI" and the third "initsub:GUIsub:Videowall"

SIMPL Windows:? 4.25 (build: 4.2500.04)

This is a major PITA!
Anyone else noticed that?