Re: Crestron Go help needed
Love that idea Chris. That would certainly solve clients complaining the app is too slow to start. We could leave that feature unchecked and when we do a UI change just tell them to go to blah blah page and press a button. But I bet at this point if they dont have a reserved join to do this then we aint getting one...
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Re: TSW-1070 Virtual Buttons
I never trust the built in signals on the device for the hardkeys, haven't since we ran into issues on them with the 1050's.? I always assign button joins 1-5 for hard buttons in VTP then use those joins in code.
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On Tue, Apr 18, 2023 at 05:15 PM, wartyhogus wrote:
How are you programming them ? I am not needing feedback just a response to the button press. Thanks?
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Re: TSW-1070 Virtual Buttons
How are you programming them ? I am not needing feedback just a response to the button press. Thanks?
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HW reset and 5x SW Reset - and lots of patience. Give it at least half an hour or more before you try connecting!
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Re: Crestron Go help needed
I thought I experienced the app checking for an update [as part of loading ui] when it was launched from cold regardless of the check for updates state (this was with Crestron app).? It seemed to me the checking either happened or not when app came from background.? It has been a few years, though, since iPads suck so badly . . .
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Correct. When making UI changes the "Check for Updates" toggle must be set back to "On" to pull the new version (and can then be turned back Off to speed loading/connection).
I've fielded plenty of support calls over the years along the lines of "We uploaded a new CGo/CApp project to the processor, but the new button is missing on the page."
In every instance their iPads were still loading the previously cached version of the UI because they forgot to set "Check for Updates" back to "On."
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Re: Crestron Go help needed
Thanks, Dave.
Is there any way to have a button (reserved Join?) in a project that causes the app to manually look for an update?
This way we could just have the client press a button on their existing interface (in a settings page)...
TIA!
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So in the process of doing a firmware update om a DMPS3-4K-150 it loss power and now I can not get it to boot up.? It powers on and the fan just runs at high speed.? Can not connect via network or USB.? Anyway to bring it back?
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That would be a great idea and look good on Crestron's part considering how hard it is to get equipment these days.
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Re: Crestron Go help needed
Correct. When making UI changes the "Check for Updates" toggle must be set back to "On" to pull the new version (and can then be turned back Off to speed loading/connection).
I've fielded plenty of support calls over the years along the lines of "We uploaded a new CGo/CApp project to the processor, but the new button is missing on the page."
In every instance their iPads were still loading the previously cached version of the UI because they forgot to set "Check for Updates" back to "On."
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Re: Crestron Go help needed
Hey Dave H,
Regarding "you can toggle "iOS Settings > Crestron Go > Check For Updates" off."
What happens when there is a change to the project loaded on the processor. will it not update if this is OFF??
TIA!
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Re: Crestron Go help needed
Also remember that CONNECTS level users will only get SCIP :41796 access.
You'll need USERS level or higher for HTTPS :443 access to download the project file.
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Once the project is finalized, you can toggle "iOS Settings > Crestron Go > Check For Updates" off.
This will make CGo use the last locally cached project file, and not check the webserver for UI changes.
In other words, it will then only connect SCIP, which will speed up the connection to the processor.
(P.3, Step 11 @?)
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Re: Crestron Home Losing Control of Roku using IP
#cp4r
True Blue Support recently received several cases reporting this behavior in CH 3.19, and the issue is being investigated in BR 7977.
This thread has been added to BR 7977 for tracking & follow-up. I'll update here when we receive more info from CH/Driver teams.
In the meantime, when the runtime issue is encountered, control can be regained by either:
1) Using CH Setup to toggle the driver settings' AUTH off & on again.
2) Changing the Roku's IP Address (on device and driver settings).
3) Rebooting the CH processor.
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Re: What is everyone using for IR with VC4?
#vc4
In VC4 on devices that don't authenticate there's a screen where you have to assign them to a program.??That's probably why it's not working.??
---- On Sat, 15 Apr 2023 18:08:13 -0400 nathan1047@... wrote ----
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I'm trying Lincoln's solution mentioned above, since I'm not having the luck that others apparently have with the Global Cache devices.? ?However, despite being set up how I feel is properly (same subnet, IP table pointing at the VC4's IP, etc) the RMC Scaler C that I've chosen for the task isn't coming online with its IP Table.? I'd had the same issue with the NVX devices that are also in the system, until I enabled the authenticated connection in their setup, and then they came online, but the RMC offers no such option.? I did go as far as to point the default router of the RMC to the processor's IP, just to see if it made any difference (it didn't).? I'm fairly certain there's something I'm missing, and I would imagine it has to do with the level of security that the VC4 is looking for, but so far I haven't had luck figuring it out.? Can anyone shed some light??? Thanks. Nate
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Re: Headsup: D3 running on 2 series with current databases
2-Series are discontinued and passed their end-of-support timeframe, with the last 2-Series FW released in 2015.
There are no D3 Pro or Database updates planned to correct this issue experienced with legacy devices.
Required CresDB rollback for D3 Scheduled Events on 2-Series is called out in the following OLH article.
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A number of programmers choose to utilize multiple VM instances for SW version control.
(Rather than rolling back when working on legacy 2Ser systems, and updating again to work with 3Ser/4Ser.)
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Re: Crestron Home Losing Control of Roku using IP
#cp4r
Do you have a mac reservation for the Roku's IP address in the router? If not that is why. That is the only IP control issue, I have seen with Roku on any platform.
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Crestron Home Losing Control of Roku using IP
#cp4r
We have a CP4R and use Crestron Home to IP control a Roku Ultra. The app will work fine for any number of days, then no control at all with nothing changed in he setting or anything. The Crestron Home Setup App Diagnostic shows the Roku as "Online". Any tips?
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Re: Headsup: D3 running on 2 series with current databases
Yep.? Ether roll back to D3 - 3.05.001, Crestron Database 212.00.002.00, Device Database 200.180.001.00 and SIMPL from the same era... or edit the program in simpl and fix the scheduler.? It was a few months back when I last did it, I think there is a new version of the scheduler that gets put in, you have to downgrade it and fix the signal names as some get dropped and some offset.? Downgrading D3 will then prevent connecting to 4 series processors.
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Re: Headsup: D3 running on 2 series with current databases
Yes this was confirmed by Dave H on the FB group. They have no intention of fixing it because 2 series is EOL. Which really pisses me off as there are so many 2 series D3 jobs out in the wild running perfectly for years. A simple program change shouldnt break a basic module that weve all been using for years. One of the things I like about Crestron is unlike some other brands (ahem Savant...) their older modules and hardware arent usually broken by software updates. Until this.?
So from that FB post heres what you need to make the scheduler work again:
Only CresDB rollback was required to address the issue. The working versions noted by TS Agent were: D3 3.05.01 / **CresDB 212.00.002** / DevDB 200.230.001?
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Meanwell SP-300-24 vs Meanwell MSP-300-24
The?Meanwell SP-300-24 is the power supply inside the 300W Cresnet power supply I just had to open up. That part number appears to be obselete (well, people are selling them "reconditioned" online which I want to avoid). There's now an MSP-300-24.
I had one fail and am hoping that the MSP-300-24 is the exact same *size* physically to fit inside the box. It looks about right. I left the bad one on site, I didn't expect to need to be measuring it.??I can see already it has fewer output terminals but I don't think that's an issue.? Anyone done this?
TIA
OP
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Headsup: D3 running on 2 series with current databases
In case this helps others: I updated an old job the other day, it was a D3 system on a PAC2M. After I'd long gone the client complained that time of day events weren't happening any more. After poking around a bit I figured out what's going on. If you open up the Simpl that D3 generates, the very first warning was this:
WARNING(214)??
? ? ? ? Symbol [S-1.6.3] not supported on control system, and has been commented out.? If this is/has SPlus, try recompiling SPlus for correct target control system. If this is .umc file, try re-editing to select correct target control system. Don't forget to resave .umc files.?
Symbol S-1.6.3 is indeed the Event Scheduler "eventsked3_v1_2(cm)" which, if I open that up, now only shows compatibility with 3 and 4 series. So? I guess Crestron forgot this module was the one used in D3, or something.
Aside from rolling possibly wayyyyy back in database versions, I'm not sure what the best fix is as of now. Starting a case with Crestron.
OP
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Dave H - Crestron True Blue Tech Support Engineer Since 2014