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Re: Complaints
I have also spoken with a number of people in Crestron leadership and head engineers about various issues as mentioned before. When speaking with them at Master's classes and CSP meetings at Infocomm, they never fail to acknowledge that there's room for improvement. For example, they know that Crestron Studio is a work in progress. But if they wait to release it until it's all "done", it will certainly not be done anywhere close to where full time programmers need it to be to be able to program a job with it. Last time I spoke to those at Crestron in the know, they did not recommend that I use Studio exclusively, and that I should be careful about using it on live projects at that point. And so I have Studio installed, and I have used it for my own personal stuff, and I have provided some feedback in the Crestron Labs and at the last InfoComm. I was a Crestron programmer back when Crestron made the move from the DOS Workshop programming to the Windows environment and SIMPL Windows. It wasn't pretty, and I think Crestron has learned from that. So the transition to Studio and Smart Graphics in my opinion has been slow and methodical. And probably for good reason. I have only done two projects with a Core 3 processor so far, and only one of those had Smart Graphics. I charged hourly for those projects due to these unknowns with the new gear and Smart Graphics. So I came out OK. I do mostly commercial work, and maybe my clients are slow adopters due to corporate policies and red tape. I am not too antsy to dive into newly released products that have no known track record. I realize that some others don't have much choice. But series 2 processors and non-smart graphics touch panels are still viable in my opinion, and as long as I can keep my clients happy I will continue to program these proven products. Since Crestron does not have internal project programmers like they used to, we do have a roll to fill in helping Crestron help us in making better products. Some people will say that this should not be our job, but the reality is that it is in our best interest to provide valuable and constructive feedback when we can. I will do as much as I can to help, while being careful to limit my risk with new technology as much as practical for my business, so I can continue to deliver successful solutions.
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--- In Crestron@..., Heath Volmer <hvolmer@...> wrote:
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Re: 3-series out of bounds array references FYI...
Exactly
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Try //Doing something that's likely to generate an error <-- gets executed //Something that generates an error <-- gets executed up to the point of erroring out //Something else <-- doesn't get executed Catch // Handle the something that generated an error only if it actually generated an error End try // Continue with execution flow.. Lincoln -- Lincoln King-Cliby, CTS Commercial Market Director Sr. Systems Architect | Crestron Certified Master Programmer (Silver) ControlWorks Consulting, LLC Crestron Services Provider -----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of Heath Volmer Sent: Wednesday, August 14, 2013 7:27 PM To: Crestron@... Subject: Re: [Crestron] Re: 3-series out of bounds array references FYI... I wouldn't really expect the code in a try to continue after being caught - unless I misunderstand your meaning. Good to know that's there. Thanks Rob. Heath Volmer Digital Domain Systems Littleton, CO Sent from my iTypo 4 On Aug 14, 2013, at 7:08 PM, "RobK" <fooguy89@...> wrote: Not sure if it continues after the exception, ------------------------------------ Check out the Files area for useful modules, documents, and drivers. A contact list of Crestron dealers and programmers can be found in the Database area. Yahoo! Groups Links |
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Re: Complaints
Absolutely.
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That's part of my frustration... while I haven't reached Fred level yet (because while I've _met_ Fred, I certainly don't have an actual relationship, much less one where I would feel comfortable going directly to him with everything that's "wrong") I've had conversation with _many_ others on the inside. I don't want to provide too much detail but some of the conversations have been very productive, some have been "that's the way it is, so suck it", and some of the conversations have been frustrating because everyone involved in the conversation acknowledges there's a major issue and has possible solutions but there's too much institutional inertia to get them fixed anytime soon. In one of those key cases we, as an organization we can't even /consider/ using the tool until the issue is fixed. In another case I have a project with a substantial amount of Crestron hardware (IIRC $60-80k at dealer cost...for a single room) at risk because the Pro3 is missing one feature the Pro2 has. I think I've calmed that client down enough for now. I've all but given up on labs, and when I do browse over there I usually find myself wanting to throw something. -- Lincoln King-Cliby, CTS Commercial Market Director Sr. Systems Architect | Crestron Certified Master Programmer (Silver) ControlWorks Consulting, LLC Crestron Services Provider -----Original Message-----
From: Crestron@... [mailto:Crestron@...] On Behalf Of RobK Sent: Wednesday, August 14, 2013 6:49 PM To: Crestron@... Subject: [Crestron] Complaints Hey all Just out of curiosity, I know a lot of people do like to vent on the board here (and I was once told as such), but when all of you have serious complaints about Crestron product (Smart graphics & Studio keep getting mentioned) do any of you do anything about it? Do you get your bosses to complain to Crestron - and not just calling tech support or Rich - I'm talking calls to higher ups such as Fred? Normally I'm not inclined to drop names, but it's not like these guys are hidden. I'm not saying that will necessarily do anything, but it seems like if enough people get their higher ups to complain en mass, maybe some change can be effected, albeit slow? Maybe this has been done, I don't know, but just curious how you guys have been attempting to deal with the problems that we can't fix. ------------------------------------ Check out the Files area for useful modules, documents, and drivers. A contact list of Crestron dealers and programmers can be found in the Database area. Yahoo! Groups Links |
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Re: Crestron for iPad
I set up a few pages in Mobile Pro to get them started.
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--- In Crestron@..., "RobK" <fooguy89@...> wrote:
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Re: Crestron for iPad
Yeah, I just read the specs and assumed it would be an upgrade. Wrong, I know, but still think it's a legit assumption. Never mind, I'm obviously the only one having this issue.
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--- In Crestron@..., "Andre Bouchard" <alexanbo@...> wrote:
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DMPS and Sharp 80" displays
I have a DMPS300, a slave MC50, an RMC-100 at each display, and 2 80" monitors. I am using a relatively standard Sharp Module and using basic commands, power, input, volume, mute. I would use the serial strings alone, but sharp does not offer the incremental volume commands, only a set numerical volume command. My RMC's have never gone offline nor have I lost video, but my commandsto the monitors get wacky sometimes. At times, i may loose commands going to either one of the TV's. They seem to lock up. In debugger, I can see the command strings going to them, along with all the polling from the module. When it freezes I either have to wait for it to "catch up" or do a reboot. Sometimes a RSPW1 command will snap it back in shape, but thats only when I'm there troubleshooting. I did notice a ton of chatter from the DMPS in debugger. I wish there was a way to turn off some of the processes I'm not using. Anyone have any insight?
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Re: DMPS300 and RS232 on DM room boxes...
I have almost the exact same set up. I have a DMPS300, a slave MC50, an RMC-100 at each display, and 2 80" monitors. I am using a relatively standard Sharp Module and using basic commands, power, input, volume, mute. I would use the serial strings alone, but sharp does not offer the incremental volume commands, only a set numerical volume command. My RMC's have never gone offline nor have I lost video, but my commands get wacky sometimes. At times, i may loose commands going to either one of the TV's. They seem to lock up. In debugger, I can see the command strings going to them, along with all the polling from the module. When it freezes I either have to wait for it to "catch up" or do a reboot. Sometimes a RSPW1 command will snap it back in shape, but thats only when I'm there troubleshooting. I did notice a ton of chatter from the DMPS in debugger. I wish there was a way to turn off some of the processes I'm not using. Did you find a solution to your system?
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--- In Crestron@..., Lincoln King-Cliby <lincoln@...> wrote:
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Re: Complaints
I am trying to quit complaining on here about it. Improvements are being made and it is getting better. One of the reasons I quit posting for a little was to get out of that habit. The complaining wasn't being productive for the group. As far as someone at crestron, no. Just on Labs a little and I have not been on there in a while.
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--- In Crestron@..., "RobK" <fooguy89@...> wrote:
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Re: Complaints
Heath Volmer
It all seems to fall on deaf ears regardless of where we "vent." Believe me, I've talked to almost everyone up to the top.
Heath Volmer Digital Domain Systems Littleton, CO Sent from my iTypo 4 On Aug 14, 2013, at 6:48 PM, "RobK" <fooguy89@...> wrote: Hey all [Non-text portions of this message have been removed] |
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Re: 3-series out of bounds array references FYI...
Heath Volmer
I wouldn't really expect the code in a try to continue after being caught - unless I misunderstand your meaning.
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Good to know that's there. Thanks Rob. Heath Volmer Digital Domain Systems Littleton, CO Sent from my iTypo 4 On Aug 14, 2013, at 7:08 PM, "RobK" <fooguy89@...> wrote:
Not sure if it continues after the exception, |
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Re: 3-series out of bounds array references FYI...
Ooh! Nifty :)
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On 2013-08-14, at 5:08 PM, "RobK" <fooguy89@...> wrote:
From the SIMPL+ help: |
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Re: Crestron for iPad
I don't really understand. How have they paid for iPad functionality in their system already?
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--- In Crestron@..., "rogiervs" <rogier@...> wrote:
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Re: Get IP Address of Device In IP Table
Not sure about the rcon, but I do know the WHO command will show connected
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IP addresses in the IP table (as well as console sessions). On Wed, Aug 14, 2013 at 5:59 PM, Jonathan <jtgill@...> wrote:
Hi all, --
Jeremy Weatherford |
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Re: 3-series out of bounds array references FYI...
From the SIMPL+ help:
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"TRY-CATCH blocks catch and handle exceptions generated by working code. Exceptions can be caught and handled in the CATCH portion of the block. The exception can also be evaluated using either the GetExceptionMessage or GetExceptionCode function." Not sure if it continues after the exception, however, it does have it. 3 series only. --- In Crestron@..., Neil Dorin <neildorin@...> wrote:
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Problems with Carrier Infinity Module
Hi,
I'm using the Carrier Infinity module from Crestron (v2), and I'm having one heck of a time with it. I thought I'd reach out to this group for ideas. Fundamental problem: The module works for a while, then stops querying the HVAC system for information. This can happen in a few hours after boot, or as long as a few days. But eventually, it happens. The obvious result is that displayed data becomes stale. When this occurs, if I do something to change the state of the system (put a zone in HOLD mode, say), then the module will start communicating again. Until it stops again at some later time. Things I have tried to resolve this: 1. First occurred on PRO2. Upgraded to PRO3, no change. 2. Modified code to run in separate "slot" of PRO3 (as a separate program). No change. 3. Put the code on a QM-RMC running older (v3) firmware. No change. 4. Went to Carrier to report the problem, they said Crestron supports the module. Worked with Crestron. This is ongoing, no solution (yet). I did get a BETA version (v2.3, not on the WWW site yet), but this occurs as well. I believe Crestron verified that they can replicate the problem, but there is no solution as of yet. I did recently upgrade to the Infinity Touch control, which (presumably) allows me to use the Crestron Infinity Touch module (although, with the same SAM board, the old module works perfectly). I can try that if folks are having better luck with that. Any suggestions would be appreciated. Thanks so much! /Jeff |
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Re: Complaints
CrestronLabs.com and/or directly to those that I know at Crestron. There's a nice thread on Smart Objects and standard joins now.
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--- In Crestron@..., "RobK" <fooguy89@...> wrote:
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Re: Wow Prodigy
Thanks Heath and Kevin.
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I appreciate your responses. Sent with AquaMail for Android On August 14, 2013 6:04:27 PM Heath Volmer <hvolmer@...> wrote:
This is experience from before Crestron pulled prodigy... You only needed |
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Complaints
Hey all
Just out of curiosity, I know a lot of people do like to vent on the board here (and I was once told as such), but when all of you have serious complaints about Crestron product (Smart graphics & Studio keep getting mentioned) do any of you do anything about it? Do you get your bosses to complain to Crestron - and not just calling tech support or Rich - I'm talking calls to higher ups such as Fred? Normally I'm not inclined to drop names, but it's not like these guys are hidden. I'm not saying that will necessarily do anything, but it seems like if enough people get their higher ups to complain en mass, maybe some change can be effected, albeit slow? Maybe this has been done, I don't know, but just curious how you guys have been attempting to deal with the problems that we can't fix. |
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