Screen Innovations / TROY Driver Crashing Home App
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Description
System Type: Crestron Home
Issue Type: Compatibility / App Crash
Driver/Device Involved: SI Troy Driver / Screen Innovations Shades / Troy Gateway
We have a client with Screen Innovations (SI) motorized shades installed throughout their home. The shades are integrated into their Crestron Home system using the Troy Gateway and the official SI Troy driver. The system functions correctly on Apple devices—specifically, Crestron touch panels, iPads, and iPhones—without any issues.
However, when accessing the shades through Android devices, the Crestron Home app encounters a critical error. When attempting to open the shade control tile (created by the SI Troy driver) to adjust an individual shade, the app freezes and becomes unresponsive. The user must force close and restart the app to regain functionality. This issue has been consistently reproduced on multiple Android devices, including a brand new phone purchased by the client and a technician's personal Android device.
Steps Taken: Verified proper installation and configuration of the Troy Gateway and SI Troy driver. Tested functionality on iOS devices – working as expected. Reproduced the issue on multiple Android devices.
Confirmed app and OS are updated to the latest versions.
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