Hello everyone,
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I currently have 2 video walls side-by-side at a site where we are using all DM-NVX devices.
Processor is a CP4, using a DIR-80, and everything is connected with an Aruba 6100 48 port switch.
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The video wall is a left 2x2 and a right 2x2 with each display(1080p) having a DM-NVX-360 behind it. Any 1 of 4 PC's can be routed to these displays individually, or all 4 displays can combine to make 1 image from the PC's. Also, these PCs are capable of 4k and I have the output resolution for the decoders set to 1080p, and the encoders EDIDs are set for DM Default 4K 2ch, which is what Crestron told me to set it as.
I am having a weird issue where for whatever reason, the decoder for the bottom right display on the left 2x2 keeps freezing and going offline. I can route any of these PC's to the other displays and they all switch but for some reason that one decoder seems to randomly get stuck on a source and won't switch like the rest of them. Any time I "fix" this issue by flipping the image or rebooting the decoder it happens again a few days or even weeks later.
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Does anyone have any experience with this sort of thing or any ideas for me to try? I apologize in advance as this is my first NVX system. Thanks!
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EDIT: I am able to replicate the issue, and I can confirm that the decoder will get stuck displaying an image on the display, but when I log in to the decoder's web interface it shows the correct stream information and the preview is also correct and does not match the "stuck" image. Any htoughts on what might cause this and/or how to prevent it?
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Stephen H
Programmer / Installation Technician
