We're global, but a majority of the occurences have been happening in the Southern California region.? I understand the frustration, but after the last bout of this a few years back, I just told my guys, if this happens again we are just pulling all the widgets off as problems arise.? We like to find, fix and explain problems to our clients, its kind of necessary these days, not just some "oh it fixed itself", that doesn't really fly in multi-million dollar projects.
?I just don't see the value in troubleshooting this since it could just break again for no apparent reason and no accountability taken.? Most of the time we would go in, cross check and document firmware on panels, processor, compiler versions, error logs, advanced troubleshooting efforts.? But for something that is completely out of our control even if we found the problem?? Nah, just easier to remove it IMO.? May suggest what Jay said to clients who really want weather information as a good solution.
And let's be honest, if we want the weather for now or the week its kind of easier to just pull out your phone and tap an icon.? ;)
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On Mon, Jul 8, 2024 at 08:21 PM, ckangis wrote:
On Tue, Jul 2, 2024 at 01:49 PM, XSDS wrote:
Yep.? Clients are just asking for the controls to be removed.? We are just not including it moving forward, reliability is a must in this industry.
Hey XSDS,
What part of the country are you located in? I'm in the Northeast and I know that Tony G is in Georgia (last I checked!)
My Crestron TS guy is in central California and is not seeing an issue with his test rig either...
So Frustrating!!...
