The Flex systems are kind of an 80% solution, particularly the ZoomRooms units.
We have a company that we're pulling all of the UC engines out and going to a 'simpler' all-custom system where the users bring their own PCs and run whatever their preferred Conference app is on their unit. we're just providing the Camera, Mic and Speakers to integrate it into a larger room for more people in a meeting...
That, said, SMW does provide 'decent' hooks to go between a custom program and the Z or T app on the x70 panel. It works pretty well but there are big UI/graphics issues due to the locked-down nature of the Z/T apps and they sometimes behave oddly (Sometimes the Zoom app would kick us out, back to the Custom side when we didn't want it too).
The biggest issue was BYOD with Zoom - A total crap-fest!!? I'm told that Teams is MUCH better, but I do generally trust Locked down apps and wizards because you always find some new BS item in the middle of deployment that derails you.
I just prefer to stay in the custom/SMW domain because generally if I find some issue, I can create a work-around...
Feel free to reach out directly if you want to chat...
