I had same issue with a 4 series. Turned out mine was authentication.
Just as you describe, I set device username and password, then it worked.
Haven¡¯t used a Genwexer since¡..
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On Apr 10, 2024, at 1:17?PM, Tray Schaeffer <trayschaeffer@...> wrote:
?Can't get CEN-GWEX-ER to connect to MC3 control system.?
setup the user as described and it will not connect at all.?
Any ideas apart from rolling back the gateway firmware?